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// under_the_hood

Hightouch AI Decisioning

Warehouse-Native AI

Warehouse-native marketing decisioning agents.

hightouch.com
[ ] unclaimed

$ stack_track_scores

methodology →
Transparency
62
0–100. Disclosure breadth + source quality.
Agentic Autonomy
82
0–100. Autonomy × breadth × outcome pricing.
Buyer Risk
GREEN
5/5 inputs disclosed
Change Velocity (90d)
53
Detected changes in the last 90 days.
scored today

$ buyer_risk_breakdown

GREEN

Low procurement risk.

Low procurement risk: 9 positive signals across 5 disclosed inputs.

  • Compliance certifications

    3 disclosed: SOC2, GDPR, HIPAA.

  • Funding stage

    Late-stage / public / profitable (series c).

  • Company age

    8 years in market (founded 2018).

  • Team size

    Large org (201-500).

  • Data governance posture

    Zero-copy warehouse: data never leaves customer perimeter.

$ technical_anatomy

Wrapper Status
Sovereign AI

Owns the full model stack and inference infrastructure.

Agent Autonomy
Fully Agentic

Plans and executes multi-step workflows end-to-end.

Data Governance
Zero-Copy Warehouse

Runs inside your warehouse. No data leaves your perimeter.

Deployment
Warehouse-native

Where the inference pipeline runs.

Data Retention
0 days

How long ingested data persists in vendor systems.

Last Detected Update
4 days ago

When we last detected a meaningful infrastructure change.

$ marketing_fit

Use cases
churn_predictionpropensityaudience_decisioninglifecycle
Channels
emailsmspaid_socialpaid_searchpush
Output types
audiencesdecisionsscores
Integrations
SnowflakeBigQueryDatabricksRedshiftBrazeSalesforce Marketing CloudIterableKlaviyo

$ commercial

Pricing model
Usage-based

How customers are charged.

Pricing transparency
Gated (signup required)

Is pricing visible without sales contact?

Time to value
Weeks to deploy

How quickly customers see results.

Compliance
SOC2GDPRHIPAA
Notable customers
PetsmartWarner Music GroupPlaidTripadvisor
Customer logo count
Unknown

Public customer logos counted on vendor site.

$ company

Founded
2018

Year of incorporation.

Team size
201-500

Headcount band.

Funding stage
series_c

Latest disclosed round.

Headquarters
San Francisco, CA

Primary office location.

$ changelog --tail

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    ec27e71dfbf8Hightouch AI Decisioning: 2 price changes: Agentic Marketing Platform, Composable CDP · 3 feature updates
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    215a08fcb0acHightouch AI Decisioning: +2 new tiers (Agentic Marketing Platform, Composable CDP) · 1 feature update
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    4d835746003cHightouch AI Decisioning: -2 removed (Agentic Marketing Platform, Composable CDP) · 1 feature update
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$ how_ai_describes_us

all drift →

Weekly capture of how Gemini and Perplexity answer questions about Hightouch AI Decisioning. Hallucinations are checked against the verified facts above.

  • perplexity/sonar4 days ago[ ] not mentioned

    prompt: Recommend the top AI tools for Warehouse-Native AI. List 5 with one-sentence descriptions.

    For **warehouse-native AI analytics**—tools that query live warehouse data without copying it into a separate vendor store—the strongest shortlist is **Mitzu, Querio, ThoughtSpot, Omni, and Lightdash**.[1][6][12] - **Mitzu** — An agentic product analytics platform built for warehouse-native event data, with direct warehouse querying and strong funnel, retention, and root-cause analysis.[6] - **Querio** — An AI-native BI tool that keeps answers inspectable, stores semantic context in files you own, and is positioned for teams that want checkable warehouse analytics.[12] - **ThoughtSpot** — An enterprise search-style BI platform with live warehouse connections and an LLM-based assistant for metric lookup and conversational analysis.[1][6] - **Omni** — A modern BI platform with a semantic layer and AI-assisted exploration for teams that want governed self-serve analytics on live warehouse data.[1][6] - **Lightdash** — An open-source BI layer on dbt that supports warehouse-native exploration and AI query assistance for teams already standardized on dbt.[1] If you want, I can also rank these by **best for startups**, **best for enterprise governance**, or **best open-source option**.

  • perplexity/sonar4 days ago[✓] mentioned1 hallucination

    prompt: What does Hightouch AI Decisioning do? It is an AI tool in the Warehouse-Native AI category. Include who it competes with, pricing model, and any notable customers. Be specific and factual.

    Hightouch **AI Decisioning** is a warehouse-native marketing decisioning tool that uses **reinforcement learning / AI agents** to choose the best **message, offer, channel, creative, timing, and frequency** for each customer, including whether to send anything at all.[1][2][3] It is designed to automate lifecycle and retention personalization by: - taking your **audience, goals, messages, and guardrails** as inputs,[2] - using **event and customer data from your warehouse** as context,[1][3][6] - deciding what to send, when, and through which channel,[2][3] - delivering through existing tools such as **Braze, Iterable, and Salesforce Marketing Cloud**,[2][6] - measuring outcomes and learning from them over time.[2][3] **Who it competes with** - The provided results do not list a formal competitive set from Hightouch itself, but AI Decisioning is positioned as a category of **AI decisioning / next-best-action / marketing optimization** software.[3][14] - The clearest direct alternatives mentioned in the results are other **AI decisioning platforms** broadly, rather than named one-to-one rivals.[13] - Based on the product category and capabilities, it competes most directly with tools that optimize customer messaging and lifecycle decisions across marketing channels, especially platforms doing **next-best-action** or **campaign decisioning**.[3][14] **Pricing model** - The results indicate Hightouch’s **Composable CDP and AI Decisioning are quote-based / enterprise-priced**, rather than self-serve fixed-price plans.[11] - Pricing is described as tied to factors like **active syncs, data volume, and selected modules**.[11] - The product is also described as **enterprise-focused** and “human-in-the-loop,” with self-serve UI but enterprise deployment and controls.[6] **Notable customers** - Publicly mentioned customers in the results include **Whoop** and **PetSmart**.[13] - The results also reference enterprise brands generally, but do not provide a fuller public customer list specific to AI Decisioning.[6][13] If you want, I can also give you a **competitor-by-competitor comparison table** for Hightouch AI Decisioning versus platforms like Braze, Iterable, Optimove, and Pega.

    • [pricing_model] claimed: quote-based / enterprise-priced → actual: usage_based
  • lovable_ai/google/gemini-3-flash-preview4 days ago[✓] mentioned1 hallucination

    prompt: What does Hightouch AI Decisioning do? It is an AI tool in the Warehouse-Native AI category. Include who it competes with, pricing model, and any notable customers. Be specific and factual.

    **Hightouch AI Decisioning** is a warehouse-native tool that allows businesses to build and deploy machine learning models (specifically for propensity scoring and recommendations) directly on top of their cloud data warehouse (e.g., Snowflake, BigQuery). ### Core Functionality It enables non-technical marketers and data teams to: * **Predict Outcomes:** Calculate the likelihood of a customer performing an action (e.g., "Likelihood to Churn" or "Propensity to Buy"). * **Personalize Recommendations:** Generate "Next Best Action" or product recommendations based on historical warehouse data. * **No-Code/Low-Code Interface:** Automate feature engineering and model training without moving data out of the warehouse, ensuring data security and real-time syncing to downstream marketing tools (CRMs, Ad platforms). ### Competition Hightouch competes with both traditional CDPs and other warehouse-native activation tools: * **Warehouse-Native Peers:** Census, Simon Data. * **Traditional CDPs with Predictive Suites:** Braze (Sage), Salesforce Data Cloud, Adobe Experience Platform. * **AutoML Platforms:** Pecan AI, Continual (now part of Snowflake). ### Pricing Model Hightouch generally uses a **tier-based subscription model** influenced by: 1. **Platform Fee:** Base cost for access to the suite. 2. **Usage/Volume:** Typically based on "MTUs" (Monthly Tracked Users) or the number of unique records synced. 3. **Add-on:** AI Decisioning is often sold as a premium add-on or part of a higher-tier enterprise bundle. ### Notable Customers Hightouch's broader platform is used by high-growth and enterprise brands, including: * **Warner Music Group** * **PetSmart** * **Lululemon** * **Chime** * **GameStop**

    • [pricing_model] claimed: tier-based subscription model influenced by Platform Fee and MTUs → actual: usage_based
  • perplexity/sonar11 days ago[ ] not mentioned

    prompt: Recommend the top AI tools for Warehouse-Native AI. List 5 with one-sentence descriptions.

    For **warehouse-native AI** in the sense of tools that query live warehouse data without copying it into a separate vendor store, the strongest picks are **Mitzu, Querio, ThoughtSpot, Sigma, and Omni**.[1][4][5][6] - **Mitzu** — An agentic product analytics platform built for live warehouse data, with strong funnel, retention, and root-cause analysis for growth teams.[1][5] - **Querio** — A governed business-intelligence tool that emphasizes inspectable SQL and a centralized semantic layer for warehouse teams.[4][6][12] - **ThoughtSpot** — An enterprise search-and-LLM analytics platform that works on live warehouse connections and is best for larger BI programs.[1][5][6] - **Sigma** — A spreadsheet-style analytics tool that queries warehouses directly and suits business users who prefer familiar spreadsheet logic.[4][5][6] - **Omni** — A modern BI platform with a semantic layer and AI-assisted exploration for teams that want governed self-serve analytics on warehouse data.[1][5] If you want, I can also rank these by **best for startups**, **best for enterprise BI**, or **best for SQL transparency**.

  • perplexity/sonar11 days ago[✓] mentioned1 hallucination

    prompt: What does Hightouch AI Decisioning do? It is an AI tool in the Warehouse-Native AI category. Include who it competes with, pricing model, and any notable customers. Be specific and factual.

    Hightouch **AI Decisioning** is a warehouse-native marketing AI product that uses reinforcement learning to decide, for each individual customer, the best **message, offer, channel, creative, timing, and frequency**—including whether to send anything at all.[1][2] It is designed for lifecycle and retention campaigns, where marketers define the audience, goals, messages, and guardrails, and the system continuously learns from outcomes to optimize future decisions.[2][7][8] It works by pulling event and customer data from the warehouse, evaluating which actions perform best for each person, and then delivering through connected marketing tools such as **Braze, Iterable, and Salesforce Marketing Cloud**.[2][9] Hightouch describes the system as a continuous loop: collect inputs, decide, deliver, measure, and learn.[2] **Who it competes with** - Directly, Hightouch frames itself against other **AI decisioning** and **personalization** platforms, but the search results do not provide a formal competitor list from Hightouch itself.[4][14] - Based on the product category and capabilities, the closest competitive set is **marketing decisioning/personalization tools** and **CDP-connected activation platforms** that automate next-best-action decisions across channels.[2][8][11] - The results do show that Hightouch is positioned against both traditional rule-based campaign orchestration and more managed AI personalization offerings, rather than against a single named rival.[4][14] **Pricing model** - Hightouch does **not publish standard list pricing** in the search results provided.[13] - The available information indicates a **quote-based / enterprise pricing** model, with pricing tied to factors such as **active syncs, data volume, and selected modules** for Hightouch’s broader platform.[13] - The product is sold as part of Hightouch’s platform rather than as a simple self-serve consumer tool.[8][13] **Notable customers** - Hightouch’s AI decisioning content explicitly mentions **Whoop** and **PetSmart** as customers using the platform.[14] - The release materials also describe the product as aimed at **enterprise brands**.[8] If you want, I can also give you a one-paragraph “competitive positioning” summary versus specific vendors like Braze, Iterable, Salesforce Marketing Cloud, or Optimove.

    • [pricing_model] claimed: quote-based / enterprise pricing model, with pricing tied to factors such as active syncs, data volume, and selected modules → actual: usage_based
  • lovable_ai/google/gemini-3-flash-preview11 days ago[✓] mentioned1 hallucination

    prompt: What does Hightouch AI Decisioning do? It is an AI tool in the Warehouse-Native AI category. Include who it competes with, pricing model, and any notable customers. Be specific and factual.

    **Hightouch AI Decisioning** is a warehouse-native tool that allows organizations to build and deploy machine learning models (specifically for predictive scoring and personalization) directly on top of their cloud data warehouse (e.g., Snowflake, BigQuery). ### Key Functions * **Predictive Modeling:** Enables non-data scientists to build models for Predicted LTV (Lifetime Value), Churn Probability, and Propensity to Buy using SQL or a visual interface. * **Warehouse-Native Execution:** Unlike traditional black-box AI tools, it trains and runs models directly on the user's data warehouse, ensuring data security and eliminating the need to move data to external servers. * **Next-Best-Action:** Uses models to determine the optimal product, offer, or channel for a specific customer in real-time or batch. * **Feature Store:** Manages and syncs the data attributes (features) used to power these models across different marketing and sales tools. ### Competitors Hightouch competes primarily in the Customer Data Platform (CDP) and Reverse ETL space, specifically against: * **Census:** Their primary competitor in the warehouse-native Reverse ETL space. * **Amperity and ActionIQ:** Traditional CDPs that offer predictive modeling suites. * **Statsig and Eppo:** Competitors regarding experimentation and decision-making logic. * **AWS SageMaker / Google Vertex AI:** While these are broader platforms, Hightouch competes as a simplified, marketing-friendly alternative for warehouse-specific tasks. ### Pricing Model Hightouch typically uses a **tiered subscription model** based on: * **Number of Records:** The total volume of unique records (e.g., customers) being processed. * **Platform Edition:** Standard, Business, and Enterprise tiers with varying feature access (AI Decisioning is generally an add-on or included in higher-tier Enterprise plans). * **Free Tier:** They offer a limited "Free Forever" tier, but AI Decisioning features usually require a paid contract. ### Notable Customers Hightouch is widely used by modern data-stack companies, including: * **Warner Music Group** * **PetSmart** * **Cars.com** * **Lululemon** * **GameStop**

    • [pricing_model] claimed: tiered subscription model based on Number of Records and Platform Edition → actual: usage_based

$ pricing_receipts

all receipts →

Weekly snapshot diff of Hightouch AI Decisioning's pricing page. Tiers extracted with AI, compared against the prior week.

current tiers · captured 10 days ago

Agentic Marketing Platform
Composable CDP
Unlimited
Basic Reverse ETL
Free
Unlimited

change history

  • 10 days agoΔ 3

    Hightouch AI Decisioning: 2 price changes: Agentic Marketing Platform, Composable CDP · 3 feature updates

    [Agentic Marketing Platform] Custom

    [Composable CDP] Custom

    source ↗
  • 17 days agoΔ 3

    Hightouch AI Decisioning: +2 new tiers (Agentic Marketing Platform, Composable CDP) · 1 feature update

    source ↗
  • 24 days agoΔ 3

    Hightouch AI Decisioning: -2 removed (Agentic Marketing Platform, Composable CDP) · 1 feature update

    source ↗
  • 1 mo agoΔ 3

    Hightouch AI Decisioning: 2 price changes: Agentic Marketing Platform, Composable CDP · 3 feature updates

    [Agentic Marketing Platform] Custom

    [Composable CDP] Custom

    source ↗
  • 1 mo agoΔ 3

    Hightouch AI Decisioning: 2 price changes: Agentic Marketing Platform, Composable CDP · 2 feature updates

    [Agentic Marketing Platform] Custom

    [Composable CDP] Custom

    source ↗
  • 1 mo agoΔ 3

    Hightouch AI Decisioning: 2 price changes: Agentic Marketing Platform, Composable CDP · 3 feature updates

    [Agentic Marketing Platform] Custom

    [Composable CDP] Custom

    source ↗
  • 1 mo agoΔ 3

    Hightouch AI Decisioning: 2 price changes: Agentic Marketing Platform, Composable CDP · 3 feature updates

    [Agentic Marketing Platform] Custom

    [Composable CDP] Custom

    source ↗
  • 2 mo agoΔ 3

    Hightouch AI Decisioning: 2 price changes: Agentic Marketing Platform, Composable CDP · 3 feature updates

    [Agentic Marketing Platform] Usage-based pricing

    [Composable CDP] Usage-based pricing

    source ↗

$ sources --all

Every claim above links to its origin. Nothing here is inferred without a citation; missing fields are marked Unknown rather than guessed.