← back to matrix
// under_the_hood

Optimove

lifecycle_crm

↗ optimove.com
[ ] unclaimed

$ stack_track_scores

methodology →
Transparency
7
0–100. Disclosure breadth + source quality.
Agentic Autonomy
35
0–100. Autonomy × breadth × outcome pricing.
Buyer Risk
UNRATED
1/5 inputs disclosed
Change Velocity (90d)
12
Detected changes in the last 90 days.
scored today

$ buyer_risk_breakdown

UNRATED

Unrated — insufficient public disclosure.

Not enough public disclosure to rate yet — 4 of 5 procurement inputs are still unknown. This is a data gap, not a negative signal.

  • Compliance certifications

    No SOC 2, ISO 27001, HIPAA, or GDPR posture disclosed in our sources.

    to improve → Vendor publishes a trust/security page listing at least one certification.

  • Funding stage

    Funding stage not yet captured (may be a division of a larger public company).

    to improve → Mark parent company or public/profitable status.

  • Company age

    Founding year not yet captured.

    to improve → Add founding year to vendor profile.

  • Team size

    Team size band not yet captured.

    to improve → Add team size band (LinkedIn / vendor disclosure).

  • Data governance posture

    External processing: customer data is sent to vendor infrastructure.

    to improve → Offer a zero-copy or in-VPC deployment option.

Note — well-known brands often appear unrated because procurement-relevant fields (compliance certs, funding stage, team size band) haven't been captured yet. If you're on the Optimove team, claim this profile to fill in the gaps.

$ technical_anatomy

Wrapper Status
Fine-Tuned

Customized/fine-tuned models on top of base providers.

Agent Autonomy
Semi-Autonomous

Acts within guardrails; human reviews outputs.

Data Governance
External Processing

Data is sent to vendor infrastructure for processing.

Deployment
Unknown

Where the inference pipeline runs.

Data Retention
Unknown

How long ingested data persists in vendor systems.

Last Detected Update
6 days ago

When we last detected a meaningful infrastructure change.

$ marketing_fit

Use cases
Unknown
Channels
Unknown
Output types
Unknown
Integrations
Unknown

$ commercial

Pricing model
Unknown

How customers are charged.

Pricing transparency
Unknown

Is pricing visible without sales contact?

Time to value
Unknown

How quickly customers see results.

Compliance
Unknown
Notable customers
Unknown
Customer logo count
Unknown

Public customer logos counted on vendor site.

$ company

Founded
Unknown

Year of incorporation.

Team size
Unknown

Headcount band.

Funding stage
Unknown

Latest disclosed round.

Headquarters
Unknown

Primary office location.

$ changelog --tail

  1. pricing6 days ago
    4d85639076da → Optimove: pricing page edited (no tier-level changes)
    src: Pricing Pageview source ↗
  2. vendor_site1 mo ago
    9b0566e7f24c → 0c4c81b69275
    src: Vendor Siteview source ↗
  3. pricing1 mo ago
    b7d03fd86efb → 70db60e42222
    src: Pricing Pageview source ↗
  4. release_notes1 mo ago
    b7d03fd86efb → 70db60e42222
    src: Release Notesview source ↗
  5. vendor_site2 mo ago
    05f5962aa390 → 9b0566e7f24c
    src: Vendor Siteview source ↗
  6. security2 mo ago
    b7d03fd86efb → 70db60e42222
    src: Security Pageview source ↗
  7. privacy_policy2 mo ago
    b7d03fd86efb → 70db60e42222
    src: Privacy Policyview source ↗
  8. vendor_site2 mo ago
    df3156e5bdc4 → 05f5962aa390
    src: Vendor Siteview source ↗
  9. security2 mo ago
    9eb2cf19d846 → b7d03fd86efb
    src: Security Pageview source ↗
  10. release_notes2 mo ago
    9eb2cf19d846 → b7d03fd86efb
    src: Release Notesview source ↗
  11. pricing2 mo ago
    9eb2cf19d846 → b7d03fd86efb
    src: Pricing Pageview source ↗
  12. pricing3 mo ago
    9eb2cf19d846 → Optimove: pricing page edited (no tier-level changes)
    src: Pricing Pageview source ↗
  13. privacy_policy3 mo ago
    9eb2cf19d846 → b7d03fd86efb
    src: Privacy Policyview source ↗
  14. security3 mo ago
    c910ba87cadf → 9eb2cf19d846
    src: Security Pageview source ↗
  15. vendor_site3 mo ago
    adaca146f7eb → df3156e5bdc4
    src: Vendor Siteview source ↗
  16. vendor_site3 mo ago
    adaca146f7eb → df3156e5bdc4
    src: Vendor Siteview source ↗
  17. release_notes3 mo ago
    c910ba87cadf → 9eb2cf19d846
    src: Release Notesview source ↗
  18. privacy_policy3 mo ago
    c910ba87cadf → 9eb2cf19d846
    src: Privacy Policyview source ↗
  19. pricing3 mo ago
    c910ba87cadf → 9eb2cf19d846
    src: Pricing Pageview source ↗
  20. vendor_site3 mo ago
    015b8087d18f → adaca146f7eb
    src: Vendor Siteview source ↗
  21. vendor_site3 mo ago
    af1408c9582e → 015b8087d18f
    src: Vendor Siteview source ↗
  22. vendor_site3 mo ago
    015b8087d18f → af1408c9582e
    src: Vendor Siteview source ↗
  23. security3 mo ago
    c77f0f1f8e9b → c910ba87cadf
    src: Security Pageview source ↗
  24. privacy_policy3 mo ago
    c77f0f1f8e9b → c910ba87cadf
    src: Privacy Policyview source ↗
  25. pricing3 mo ago
    c910ba87cadf → Optimove: pricing page edited (no tier-level changes)
    src: Pricing Pageview source ↗
  26. vendor_site3 mo ago
    e5ad9bfbba5a → 015b8087d18f
    src: Vendor Siteview source ↗
  27. release_notes3 mo ago
    c77f0f1f8e9b → c910ba87cadf
    src: Release Notesview source ↗
  28. pricing3 mo ago
    c77f0f1f8e9b → c910ba87cadf
    src: Pricing Pageview source ↗
  29. vendor_site4 mo ago
    b7d63b3cbabc → e5ad9bfbba5a
    src: Vendor Siteview source ↗
  30. vendor_site4 mo ago
    e1d82b3266f3 → b7d63b3cbabc
    src: Vendor Siteview source ↗
  31. vendor_site4 mo ago
    e5ad9bfbba5a → e1d82b3266f3
    src: Vendor Siteview source ↗
  32. vendor_site4 mo ago
    b7d63b3cbabc → e5ad9bfbba5a
    src: Vendor Siteview source ↗
  33. vendor_site4 mo ago
    a10906a3d8bc → b7d63b3cbabc
    src: Vendor Siteview source ↗

$ how_ai_describes_us

all drift →

Weekly capture of how Gemini and Perplexity answer questions about Optimove. Hallucinations are checked against the verified facts above.

  • perplexity/sonar7 days ago[ ] not mentioned

    prompt: Recommend the top AI tools for lifecycle_crm. List 5 with one-sentence descriptions.

    1. **Klaviyo** — AI-powered segmentation, predictive analytics, product recommendations, and automated email/SMS journeys make it strong for ecommerce lifecycle CRM.[1][8] 2. **HubSpot Smart CRM** — Combines unified customer data with AI-assisted content, lead scoring, workflow automation, and lifecycle reporting.[3] 3. **Salesforce Einstein** — Provides predictive scoring, churn and conversion insights, personalized engagement, and generative CRM assistance at enterprise scale.[3][9] 4. **ActiveCampaign** — Offers AI-assisted campaign creation, behavioral segmentation, predictive sending, and automated multichannel customer journeys.[1] 5. **Zoho CRM with Zia** — A cost-effective option with AI forecasting, lead prioritization, anomaly detection, and workflow automation for small and midsize teams.[2]

  • perplexity/sonar7 days ago[✓] mentioned

    prompt: What does Optimove do? It is an AI tool in the lifecycle_crm category. Include who it competes with, pricing model, and any notable customers. Be specific and factual.

    Optimove is an **AI-powered lifecycle CRM and customer-engagement platform**. It unifies customer identity, transactional history, behavioral events, and predictive attributes; segments customers; predicts outcomes such as churn; and orchestrates personalized journeys across email, SMS, push, web, in-app, digital ads, direct mail, and in-store channels.[5][6] Its AI supports audience selection, next-best-action and offer decisions, journey orchestration, send-time optimization, content creation, campaign analysis, and lifecycle-stage prediction. The platform is especially prominent in **iGaming and sports betting**, but also serves retail, e-commerce, fintech, services, and apps.[1][5][7] - **Competitors:** Its directly comparable competitors include **Xtremepush**, **Braze**, **CleverTap**, **Iterable**, **Insider**, **Emarsys**, **Bloomreach**, **Klaviyo**, and **Salesforce Marketing Cloud**. Optimove specifically positions itself against Xtremepush as a more integrated player-engagement platform with native lifecycle stages, predictive analytics, real-time data, gamification, and AI decisioning.[2] - **Pricing model:** Optimove uses **custom, usage-based enterprise pricing**, rather than publicly listed per-seat pricing. Pricing depends primarily on customer-data volume, number of active profiles, and the capabilities purchased—such as CRM, orchestration, digital personalization, promotion management, and gamification. Optimove says it does not charge by seat or impose data-usage limits.[1][6] - **Notable customers:** Publicly identified customers include **FDJ United, Entain, bet365, Lottomatica, Kaizen, Sisal, Caesars, Dollar Shave Club, Papa John’s, Penn National, and Staples**.[1][8] Optimove says 52% of operators ranked in the 2025 EGR Power 50—and 70% of its top ten—were customers.[1] In short, Optimove combines a customer data platform, predictive lifecycle analytics, campaign automation, personalization, and agentic AI into one CRM-marketing system, with particular strength in retention and reactivation use cases.

  • lovable_ai/google/gemini-3-flash-preview7 days ago[✓] mentioned

    prompt: What does Optimove do? It is an AI tool in the lifecycle_crm category. Include who it competes with, pricing model, and any notable customers. Be specific and factual.

    **Optimove** is a Customer-Led Marketing Platform that uses AI and machine learning to automate the orchestration of personalized customer journeys at scale. ### Core Functionality * **Customer Data Platform (CDP):** Consolidates first-party data from multiple sources into a single customer view. * **Predictive Analytics:** Uses AI (Optibot) to predict customer behavior, such as churn probability, lifetime value (LTV), and next-best-action. * **Multichannel Orchestration:** Automatically triggers personalized campaigns across email, SMS, mobile push, web, and social media. * **Self-Optimizing Journeys:** Employs a "statistically rigged" testing engine to automatically determine the most effective campaign for specific segments, preventing cross-channel conflict. ### Competitors Optimove competes with both enterprise marketing clouds and specialized lifecycle marketing platforms: * **Braze** (Lifecycle marketing and mobile engagement) * **MoEngage** / **CleverTap** (Mobile-first retention platforms) * **Salesforce Marketing Cloud** (Enterprise-level orchestration) * **Adobe Journey Optimizer** (Enterprise personalization) * **Insider** (AI-driven cross-channel growth) ### Pricing Model Optimove uses a **Value-Based/Tiered Subscription** model. Pricing is not public and is customized based on: * **Monthly Active Users (MAU):** The volume of unique customers tracked or messaged. * **Feature Sets:** Access to specific modules like the CDP, advanced AI predictive modeling, or social media connectors. * **Data Volume:** Storage and processing requirements for historical data. ### Notable Customers Optimove has a strong footprint in e-commerce, iGaming, and retail. Notable clients include: * **Dollar Shave Club** * **BetMGM** * **Staples** * **Papa John’s** * **Sweaty Betty** * **Entain**

  • perplexity/sonar21 days ago[ ] not mentioned

    prompt: Recommend the top AI tools for lifecycle_crm. List 5 with one-sentence descriptions.

    Here are 5 strong **AI tools for lifecycle CRM**, chosen for broad lifecycle coverage across sales, marketing, service, automation, and customer success: - **HubSpot Smart CRM / Breeze** — Best for teams that want an all-in-one **sales + marketing + service** CRM with AI features spread across the full customer lifecycle.[1][2][16] - **Salesforce with Agentforce** — Best for enterprise teams needing **deep customization** and AI-powered automation across complex customer journeys.[1][4][15] - **Zoho CRM with Zia** — Best for budget-conscious teams that want **predictive scoring, anomaly detection, and workflow automation** in one CRM.[1][2][11] - **Freshsales with Freddy AI** — Best for teams that want an easy entry into lifecycle AI, with **lead scoring, conversation intelligence, and affordable pricing**.[1][2][12] - **Customer.io** — Best for product-led and event-driven lifecycle marketing, especially when you need **automated journeys tied to user behavior and lifecycle stages**.[5][13] If you want, I can also rank these specifically for **B2B SaaS lifecycle CRM**, **ecommerce lifecycle CRM**, or **enterprise GTM**.

  • perplexity/sonar21 days ago[✓] mentioned

    prompt: What does Optimove do? It is an AI tool in the lifecycle_crm category. Include who it competes with, pricing model, and any notable customers. Be specific and factual.

    Optimove is a **CRM marketing / lifecycle CRM platform** that uses unified customer data and AI to do **customer segmentation, journey orchestration, campaign activation, personalization, and optimization** across channels like email, SMS, mobile push, web, and ads.[2][14][17] Optimove describes its AI as covering **predictive, generative, prescriptive, and agentic** capabilities, with AI-driven audience, offer, content, and journey decisioning built into the platform.[1][4][12] - **Core function:** It unifies identity, behavior, transaction history, and real-time interactions into a single customer profile, then uses AI to decide the *next-best action* and automatically manage lifecycle-based segments such as new, active, at-risk, churned, and reactivation groups.[2][13] - **Typical use case:** Marketers use it to run multichannel CRM campaigns, personalize journeys at scale, and reduce manual segmentation and orchestration work.[11][14][17] **Who it competes with** - Optimove positions itself against other CRM and lifecycle marketing platforms such as **Xtremepush** and **Smartico** in its own comparison pages.[1][7] - More broadly, it is described by third-party coverage as a CRM/marketing automation platform competing in the **agentic marketing** and **CRM orchestration** space.[3][5] **Pricing model** - Optimove does **not** publish standard public pricing on the sources provided. - Its website says it offers **“pricing that fits your stage”** and pairs the software with **managed services / a dedicated CRM expert**, which indicates a **custom, sales-led pricing model** rather than self-serve public tiers.[10][14] - The managed-services page also indicates service fees can **scale down over time** as the customer takes more control, suggesting pricing can include both platform and services components.[14] **Notable customers** - **Kaizen Gaming** is a documented customer/case study, where Optimove says it built a bespoke customer lifecycle model and helped scale campaigns.[16] - The provided sources do not list many additional named customers, so Kaizen Gaming is the clearest notable customer in the material you supplied.[16] If you want, I can also turn this into a **one-line vendor brief** or a **competitor comparison table**.

  • lovable_ai/google/gemini-3-flash-preview21 days ago[✓] mentioned

    prompt: What does Optimove do? It is an AI tool in the lifecycle_crm category. Include who it competes with, pricing model, and any notable customers. Be specific and factual.

    **Optimove** is an AI-led Customer Relationship Management (CRM) and Marketing Orchestration platform. It uses predictive modeling and machine learning to automate personalized customer journeys across multiple channels (email, mobile, web, and social). ### Core Functionality * **Customer Modeling:** It uses "Micro-segmentation" to group customers based on predicted lifetime value, churn risk, and behavior. * **Optibot (AI Engine):** An automated optimization tool that analyzes campaign performance, flags underperforming segments, and suggests A/B test improvements. * **Multichannel Orchestration:** Centralizes data to ensure customers receive consistent messaging across all digital touchpoints. * **Attribution & Incremental Lift:** Measures the actual financial impact of specific campaigns compared to control groups. ### Competitors Optimove competes with enterprise-grade marketing clouds and customer engagement platforms, including: * **Braze** * **MoEngage** * **Insider** * **Salesforce Marketing Cloud** * **Adobe Experience Cloud** * **Bloomreach** ### Pricing Model Optimove uses a **custom, quote-based pricing model**. It typically scales based on: * **Monthly Active Users (MAU)** or the total number of customer profiles managed. * **Feature Tiers** (access to advanced AI modules or specific channel integrations). * **Data Volume** and processing requirements. ### Notable Customers Optimove has a strong presence in the e-commerce, gaming/iGaming, and retail sectors. Notable clients include: * **Bet365** * **Staples** * **Dollar Shave Club** * **Papa John’s** * **Penn Entertainment** * **Sweaty Betty**

$ pricing_receipts

all receipts →

Weekly snapshot diff of Optimove's pricing page. Tiers extracted with AI, compared against the prior week.

change history

  • 6 days agoΔ 0

    Optimove: pricing page edited (no tier-level changes)

    source ↗
  • 3 mo agoΔ 0

    Optimove: pricing page edited (no tier-level changes)

    source ↗
  • 3 mo agoΔ 0

    Optimove: pricing page edited (no tier-level changes)

    source ↗

$ sources --all

Every claim above links to its origin. Nothing here is inferred without a citation; missing fields are marked Unknown rather than guessed.

No sources cited yet. Admins can attach citations from the admin panel.