← back to matrix
// under_the_hood

Braze

Cross-Channel Decisioning

braze.com
[ ] unclaimed

$ stack_track_scores

methodology →
Transparency
7
0–100. Disclosure breadth + source quality.
Agentic Autonomy
15
0–100. Autonomy × breadth × outcome pricing.
Buyer Risk
UNRATED
1/5 inputs disclosed
Change Velocity (90d)
33
Detected changes in the last 90 days.
scored today

$ buyer_risk_breakdown

UNRATED

Unrated — insufficient public disclosure.

Not enough public disclosure to rate yet — 4 of 5 procurement inputs are still unknown. This is a data gap, not a negative signal.

  • Compliance certifications

    No SOC 2, ISO 27001, HIPAA, or GDPR posture disclosed in our sources.

    to improve → Vendor publishes a trust/security page listing at least one certification.

  • Funding stage

    Funding stage not yet captured (may be a division of a larger public company).

    to improve → Mark parent company or public/profitable status.

  • Company age

    Founding year not yet captured.

    to improve → Add founding year to vendor profile.

  • Team size

    Team size band not yet captured.

    to improve → Add team size band (LinkedIn / vendor disclosure).

  • Data governance posture

    External processing: customer data is sent to vendor infrastructure.

    to improve → Offer a zero-copy or in-VPC deployment option.

Note — well-known brands often appear unrated because procurement-relevant fields (compliance certs, funding stage, team size band) haven't been captured yet. If you're on the Braze team, claim this profile to fill in the gaps.

$ technical_anatomy

Wrapper Status
Fine-Tuned

Customized/fine-tuned models on top of base providers.

Agent Autonomy
Copilot

Suggests; human approves every action.

Data Governance
External Processing

Data is sent to vendor infrastructure for processing.

Deployment
Unknown

Where the inference pipeline runs.

Data Retention
Unknown

How long ingested data persists in vendor systems.

Last Detected Update
5 days ago

When we last detected a meaningful infrastructure change.

$ marketing_fit

Use cases
Unknown
Channels
Unknown
Output types
Unknown
Integrations
Unknown

$ commercial

Pricing model
Unknown

How customers are charged.

Pricing transparency
Unknown

Is pricing visible without sales contact?

Time to value
Unknown

How quickly customers see results.

Compliance
Unknown
Notable customers
Unknown
Customer logo count
Unknown

Public customer logos counted on vendor site.

$ company

Founded
Unknown

Year of incorporation.

Team size
Unknown

Headcount band.

Funding stage
Unknown

Latest disclosed round.

Headquarters
Unknown

Primary office location.

$ changelog --tail

  1. pricing5 days ago
    fd14efe41931fe46fd33e0ed
    src: Pricing Pageview source ↗
  2. pricing9 days ago
    718e9ecc7be5fd14efe41931
    src: Pricing Pageview source ↗
  3. pricing10 days ago
    718e9ecc7be5Braze: -4 removed (Braze Go, Braze Select, Braze Pro, Braze Enterprise)
    src: Pricing Pageview source ↗
  4. pricing10 days ago
    ede0a3902928718e9ecc7be5
    src: Pricing Pageview source ↗
  5. pricing11 days ago
    4c48c55d0160ede0a3902928
    src: Pricing Pageview source ↗
  6. pricing17 days ago
    b92cd49c379bBraze: 4 feature updates
    src: Pricing Pageview source ↗
  7. pricing29 days ago
    7036f3f8670f4c48c55d0160
    src: Pricing Pageview source ↗
  8. vendor_site1 mo ago
    873a3d792322ab1d48b39ae2
    src: Vendor Siteview source ↗
  9. pricing1 mo ago
    38750aeae467Braze: 4 feature updates
    src: Pricing Pageview source ↗
  10. pricing1 mo ago
    a04d71e3f2de7036f3f8670f
    src: Pricing Pageview source ↗
  11. pricing1 mo ago
    8a90af0258f4Braze: 4 feature updates
    src: Pricing Pageview source ↗
  12. vendor_site1 mo ago
    0678fbbded82873a3d792322
    src: Vendor Siteview source ↗
  13. pricing1 mo ago
    8c91dc023358a04d71e3f2de
    src: Pricing Pageview source ↗
  14. vendor_site1 mo ago
    4a9ba393a3040678fbbded82
    src: Vendor Siteview source ↗
  15. pricing1 mo ago
    6ce84eb2d7a68c91dc023358
    src: Pricing Pageview source ↗
  16. vendor_site1 mo ago
    4d9eb539a8a74a9ba393a304
    src: Vendor Siteview source ↗
  17. vendor_site1 mo ago
    9617ae42b5bd4d9eb539a8a7
    src: Vendor Siteview source ↗
  18. pricing1 mo ago
    4a646c5d0ea76ce84eb2d7a6
    src: Pricing Pageview source ↗
  19. vendor_site1 mo ago
    805eaa1616e69617ae42b5bd
    src: Vendor Siteview source ↗
  20. vendor_site1 mo ago
    b5a3d369c06b805eaa1616e6
    src: Vendor Siteview source ↗
  21. pricing1 mo ago
    50f9a04f616e4a646c5d0ea7
    src: Pricing Pageview source ↗
  22. vendor_site1 mo ago
    be5690c7a63ab5a3d369c06b
    src: Vendor Siteview source ↗
  23. pricing1 mo ago
    0b5adcb7480950f9a04f616e
    src: Pricing Pageview source ↗
  24. vendor_site1 mo ago
    ff5c52cf76fdbe5690c7a63a
    src: Vendor Siteview source ↗
  25. pricing1 mo ago
    091fb447303c0b5adcb74809
    src: Pricing Pageview source ↗
  26. vendor_site1 mo ago
    b1aea87a0483ff5c52cf76fd
    src: Vendor Siteview source ↗
  27. pricing1 mo ago
    4c7baad99cba091fb447303c
    src: Pricing Pageview source ↗
  28. vendor_site1 mo ago
    919db0a80e6fb1aea87a0483
    src: Vendor Siteview source ↗
  29. vendor_site1 mo ago
    59a7f79e795c919db0a80e6f
    src: Vendor Siteview source ↗
  30. pricing1 mo ago
    a55d10d7f6474c7baad99cba
    src: Pricing Pageview source ↗
  31. vendor_site1 mo ago
    ee308f748f3859a7f79e795c
    src: Vendor Siteview source ↗
  32. vendor_site1 mo ago
    9cb028065357ee308f748f38
    src: Vendor Siteview source ↗
  33. pricing1 mo ago
    9eb2dd25b985a55d10d7f647
    src: Pricing Pageview source ↗
  34. pricing1 mo ago
    de5766938c6f9eb2dd25b985
    src: Pricing Pageview source ↗
  35. vendor_site1 mo ago
    79628e783ba99cb028065357
    src: Vendor Siteview source ↗
  36. pricing1 mo ago
    de5766938c6fBraze: 3 feature updates
    src: Pricing Pageview source ↗
  37. pricing1 mo ago
    8c25aecf9fb6de5766938c6f
    src: Pricing Pageview source ↗
  38. pricing2 mo ago
    f0ea6b9b67d28c25aecf9fb6
    src: Pricing Pageview source ↗
  39. vendor_site2 mo ago
    1052ce5deb5979628e783ba9
    src: Vendor Siteview source ↗
  40. pricing2 mo ago
    3b2821fac51af0ea6b9b67d2
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  41. vendor_site2 mo ago
    25dd29855ebc1052ce5deb59
    src: Vendor Siteview source ↗
  42. vendor_site2 mo ago
    727076d5373725dd29855ebc
    src: Vendor Siteview source ↗
  43. pricing2 mo ago
    66895e5ebc283b2821fac51a
    src: Pricing Pageview source ↗
  44. pricing2 mo ago
    2fb09229531366895e5ebc28
    src: Pricing Pageview source ↗
  45. pricing2 mo ago
    2fb092295313Braze: 3 feature updates
    src: Pricing Pageview source ↗
  46. vendor_site2 mo ago
    ea2c9c59b1cc727076d53737
    src: Vendor Siteview source ↗
  47. vendor_site2 mo ago
    5fa3157414d7ea2c9c59b1cc
    src: Vendor Siteview source ↗
  48. pricing2 mo ago
    03a7c75abe9b2fb092295313
    src: Pricing Pageview source ↗
  49. vendor_site2 mo ago
    e62da5c1b7dd5fa3157414d7
    src: Vendor Siteview source ↗
  50. privacy_policy2 mo ago
    0bc48f30d5b910790143d753
    src: Privacy Policyview source ↗
  51. privacy_policy2 mo ago
    7b4171c40e670bc48f30d5b9
    src: Privacy Policyview source ↗
  52. vendor_site2 mo ago
    4b59867f1fa7e62da5c1b7dd
    src: Vendor Siteview source ↗
  53. pricing2 mo ago
    eb1bb85fa6e303a7c75abe9b
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  54. vendor_site2 mo ago
    e1e3230ecacc4b59867f1fa7
    src: Vendor Siteview source ↗
  55. vendor_site2 mo ago
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  56. pricing2 mo ago
    9f6194726ec9eb1bb85fa6e3
    src: Pricing Pageview source ↗
  57. vendor_site2 mo ago
    22a625b362e1b2266ff3f7f6
    src: Vendor Siteview source ↗
  58. pricing2 mo ago
    3673905fc1359f6194726ec9
    src: Pricing Pageview source ↗
  59. vendor_site2 mo ago
    324c89dbc1a122a625b362e1
    src: Vendor Siteview source ↗
  60. privacy_policy2 mo ago
    46b96853a8ad7b4171c40e67
    src: Privacy Policyview source ↗
  61. privacy_policy2 mo ago
    7b4171c40e6746b96853a8ad
    src: Privacy Policyview source ↗
  62. vendor_site2 mo ago
    1dc910cbbac2324c89dbc1a1
    src: Vendor Siteview source ↗
  63. pricing2 mo ago
    2ad199870c533673905fc135
    src: Pricing Pageview source ↗
  64. vendor_site2 mo ago
    3590e38405441dc910cbbac2
    src: Vendor Siteview source ↗
  65. privacy_policy2 mo ago
    46b96853a8ad7b4171c40e67
    src: Privacy Policyview source ↗
  66. privacy_policy2 mo ago
    7b4171c40e6746b96853a8ad
    src: Privacy Policyview source ↗
  67. privacy_policy2 mo ago
    46b96853a8ad7b4171c40e67
    src: Privacy Policyview source ↗
  68. vendor_site2 mo ago
    0f57b84506853590e3840544
    src: Vendor Siteview source ↗
  69. pricing2 mo ago
    a4dbd39fb4612ad199870c53
    src: Pricing Pageview source ↗
  70. privacy_policy2 mo ago
    7b4171c40e6746b96853a8ad
    src: Privacy Policyview source ↗
  71. vendor_site2 mo ago
    0c86a12794f50f57b8450685
    src: Vendor Siteview source ↗
  72. pricing2 mo ago
    1caf34f92ecda4dbd39fb461
    src: Pricing Pageview source ↗
  73. vendor_site2 mo ago
    9ba8a8c136380c86a12794f5
    src: Vendor Siteview source ↗
  74. vendor_site2 mo ago
    2a34efc1035e9ba8a8c13638
    src: Vendor Siteview source ↗
  75. pricing2 mo ago
    ad2cbaa44e801caf34f92ecd
    src: Pricing Pageview source ↗
  76. vendor_site2 mo ago
    e132e479c7932a34efc1035e
    src: Vendor Siteview source ↗
  77. vendor_site2 mo ago
    5cff01aa8b53e132e479c793
    src: Vendor Siteview source ↗
  78. pricing2 mo ago
    b8f248e73624ad2cbaa44e80
    src: Pricing Pageview source ↗
  79. pricing2 mo ago
    b8f248e73624Braze: 4 feature updates
    src: Pricing Pageview source ↗
  80. vendor_site2 mo ago
    243bc019f97d5cff01aa8b53
    src: Vendor Siteview source ↗
  81. privacy_policy2 mo ago
    46b96853a8ad7b4171c40e67
    src: Privacy Policyview source ↗
  82. pricing2 mo ago
    0a5735f6a5dab8f248e73624
    src: Pricing Pageview source ↗
  83. pricing3 mo ago
    95cb0439bdb00a5735f6a5da
    src: Pricing Pageview source ↗

$ how_ai_describes_us

all drift →

Weekly capture of how Gemini and Perplexity answer questions about Braze. Hallucinations are checked against the verified facts above.

  • perplexity/sonar11 days ago[✓] mentioned · rank 1

    prompt: Recommend the top AI tools for Cross-Channel Decisioning. List 5 with one-sentence descriptions.

    For **cross-channel decisioning**, the strongest options are enterprise platforms that combine customer data, AI optimization, and journey orchestration across multiple channels.[1][5] Here are 5 leading tools with one-sentence descriptions: - **Braze AI Decisioning Studio** — Best for real-time, individual-level cross-channel journey optimization using reinforcement learning to continuously improve messaging and actions.[1][4][5] - **Salesforce Einstein Decisions** — Best for organizations already in the Salesforce ecosystem that want AI-driven decisioning tied to CRM data and cross-channel orchestration.[1][5][7] - **Adobe Target / Adobe Journey Optimizer** — Best for large teams needing AI decisioning plus content and journey optimization across web, app, email, and advertising.[1][5][7] - **Pega Customer Decision Hub** — Best for enterprise next-best-action decisioning with strong rules + AI orchestration across customer interactions.[1][7] - **Hightouch AI Decisioning** — Best for teams that want AI decisioning activated from unified customer data without being locked into a single front-end engagement suite.[1][14] If you want, I can also rank these by **best for enterprise**, **best for mid-market**, or **best for ease of implementation**.

  • perplexity/sonar11 days ago[✓] mentioned

    prompt: What does Braze do? It is an AI tool in the Cross-Channel Decisioning category. Include who it competes with, pricing model, and any notable customers. Be specific and factual.

    Braze is a **customer engagement / cross-channel marketing platform** that helps brands orchestrate messages and journeys across email, SMS, push notifications, WhatsApp, in-app, web, and other owned channels, with **AI decisioning** for personalization and optimization.[2][3][6][8] Its AI offering, **BrazeAI Decisioning Studio**, is designed to use first-party data to choose the best **channel, message, offer, timing, and frequency** for each individual customer, and Braze describes it as using reinforcement learning for 1:1 personalization at scale.[1][5][11][18][19] **Who it competes with** - **Iterable** — a direct competitor in customer engagement and cross-channel orchestration; one recent comparison groups Braze with Iterable and MoEngage in the same category.[13] - **MoEngage** — another cross-channel customer engagement platform with overlapping channels and journey-building features.[13] - More broadly, Braze competes with other **cross-channel customer engagement / marketing automation** vendors offering journey orchestration and personalization, but the provided results only explicitly name Iterable and MoEngage.[10][13] **Pricing model** - Braze does **not publicly list standard pricing** in the provided results. - The available sources describe Braze as an **enterprise platform** and point to solution pages rather than published rate cards, which indicates pricing is typically **sales-led / quote-based** rather than self-serve list pricing.[2][3][6][20] - Because the results do not include an official price sheet, any exact pricing number would be speculative. **Notable customers** The provided search results do **not** name specific customer logos or named customers. They do state that Braze is used by **brands** and **enterprises** for cross-channel engagement and real-time personalization, but no individual customer names appear in these results.[2][6][20] If you want, I can also give you a tighter **market-positioning snapshot** of Braze versus Iterable and MoEngage.

  • lovable_ai/google/gemini-3-flash-preview11 days ago[✓] mentioned

    prompt: What does Braze do? It is an AI tool in the Cross-Channel Decisioning category. Include who it competes with, pricing model, and any notable customers. Be specific and factual.

    **Braze** is a customer engagement platform that automates personalized, cross-channel messaging. While it integrates AI for optimization, its primary function is **lifecycle marketing orchestration**, allowing brands to ingest real-time data to trigger messages across email, SMS, push notifications, in-app messages, and WhatsApp. ### Key Capabilities * **Braze Sage AI:** Uses machine learning for predictive churn modeling, "Intelligent Selection" (automated A/B testing), "Intelligent Timing" (sending when users are most active), and generative AI for copy and images. * **Canvas Flow:** A visual journey builder used to create complex, multi-step customer workflows based on real-time behavior. * **Data Integration:** Connects with data warehouses (like Snowflake) to personalize messages using live customer profiles. ### Competitors Braze competes with both legacy marketing clouds and modern engagement platforms: * **Enterprise Clouds:** Salesforce Marketing Cloud, Adobe Journey Optimizer, and Oracle Marketing Cloud. * **Growth/Engagement Platforms:** Iterable, Airship, MoEngage, CleverTap, and Customer.io. ### Pricing Model Braze uses a **private, quote-based enterprise pricing model**. Costs are typically determined by three factors: 1. **Platform Fee:** Base access to the software. 2. **Monthly Active Users (MAU):** The total volume of unique users reachable within the platform. 3. **Messaging Volume/Add-ons:** Costs scale based on the volume of SMS or emails sent and specific premium features (e.g., advanced reporting or data connectors). ### Notable Customers Braze serves a high-volume, consumer-facing client base, including: * **Technology & Apps:** Canva, DoorDash, Lyft, and Pinterest. * **Retail & Media:** Burger King, Gap, HBO Max, and NASCAR. * **Finance:** Venmo and Chime.

  • perplexity/sonar25 days ago[✓] mentioned · rank 1

    prompt: Recommend the top AI tools for Cross-Channel Decisioning. List 5 with one-sentence descriptions.

    Here are **5 strong AI tools for cross-channel decisioning** based on the platforms most directly cited as AI decisioning or cross-channel engagement leaders.[1][3][5][10] - **Braze AI Decisioning Studio** — Best for real-time, individualized cross-channel journey optimization using reinforcement learning to discover what drives behavior for each customer.[1][3][5] - **Salesforce Einstein Decisions** — Best for enterprise teams that want AI-driven decisioning built into a broader marketing cloud and journey orchestration stack.[1][5][17] - **Adobe Target** — Best for organizations that need AI decisioning tied to personalization and experimentation across digital experiences.[1][5] - **Pega Customer Decision Hub** — Best for large enterprises that want centralized next-best-action decisioning across channels and customer interactions.[1] - **Iterable** — Best for high-volume cross-channel messaging with explainable AI, which is useful when governance and auditability matter.[3] If you want, I can also rank these by **enterprise fit**, **ease of implementation**, or **best for B2B vs. B2C**.

  • perplexity/sonar25 days ago[✓] mentioned

    prompt: What does Braze do? It is an AI tool in the Cross-Channel Decisioning category. Include who it competes with, pricing model, and any notable customers. Be specific and factual.

    Braze is a **customer engagement platform** that helps brands orchestrate **cross-channel messaging**, customer journeys, and **AI-driven decisioning/personalization** across channels like email, SMS, push notifications, WhatsApp, and in-app messaging.[2][4][16] Its AI layer, including **BrazeAI Decisioning Studio**, is designed to choose the best **channel, message, offer, timing, and frequency** for each customer using first-party data and optimization against business goals.[1][3][7] **Who it competes with** - **Salesforce Marketing Cloud** and **Adobe Experience Cloud / Adobe Target** are direct enterprise competitors in cross-channel engagement and AI decisioning.[8] - Braze also sits in the broader customer engagement / marketing automation market, where platforms such as Salesforce and Adobe are explicitly grouped alongside it for AI-enabled orchestration and execution.[8] **Pricing model** - Braze’s public site does **not list standard pricing**; it directs buyers to **Contact Sales** and offers a **Free Trial**, which indicates a sales-led enterprise pricing model rather than self-serve published pricing.[2] - A third-party overview says pricing is typically **enterprise-style**, structured around **monthly active users (MAUs)** and **message volume**, but that specific figure is not confirmed by Braze itself.[10] **Notable customers** - Braze’s materials and public marketing emphasize use by **leading global brands**, but the search results provided here do **not name specific customer logos or accounts** in a way I can verify from the cited sources.[13][15] - Because of that, I can’t factually list named customers from these results without risking inaccuracy.

  • lovable_ai/google/gemini-3-flash-preview25 days ago[✓] mentioned

    prompt: What does Braze do? It is an AI tool in the Cross-Channel Decisioning category. Include who it competes with, pricing model, and any notable customers. Be specific and factual.

    Braze is a **customer engagement platform** that orchestrates cross-channel marketing campaigns. It uses AI to automate decision-making, such as determining the best time to send a message, the best channel to use, and personalizing content based on real-time consumer behavior. ### Key Functionality * **Cross-Channel Orchestration:** Manages messaging across email, SMS, push notifications, in-app messages, and webhooks. * **Braze Sage AI:** Includes features for predictive suite (likelihood to churn or purchase), generative AI for copy/images, and automated A/B testing (Intelligent Selection). * **Data Ingestion:** Processes high-volume, first-party data in real-time to trigger immediate personalized actions. ### Competitors * **Enterprise Marketing Clouds:** Salesforce Marketing Cloud, Adobe Journey Optimizer, and Oracle Marketing Cloud. * **Engagement Platforms:** Iterable, MoEngage, Clevertap, and Airship. * **Point Solutions:** Klaviyo (primarily e-commerce/email) and Mailchimp. ### Pricing Model Braze uses a **custom quote-based** pricing model. It is generally considered a premium enterprise solution. Costs are typically calculated based on: 1. **Platform Fee:** Base access to the software. 2. **Monthly Active Users (MAU):** The volume of unique users tracked. 3. **Message Volume:** Credits for specific high-cost channels like SMS or WhatsApp. 4. **Add-ons:** Fees for advanced features like Intelligence suites or premium data connectors. ### Notable Customers Braze serves high-growth and enterprise brands, including: * **Tech/Marketplaces:** Canva, DoorDash, Etsy, and Lyft. * **Media/Entertainment:** Disney, HBO Max, and SoundCloud. * **Consumer Brands:** Burger King, GAP, and Sephora.

$ pricing_receipts

all receipts →

Weekly snapshot diff of Braze's pricing page. Tiers extracted with AI, compared against the prior week.

change history

  • 10 days agoΔ 4

    Braze: -4 removed (Braze Go, Braze Select, Braze Pro, Braze Enterprise)

    source ↗
  • 17 days agoΔ 4

    Braze: 4 feature updates

    source ↗
  • 1 mo agoΔ 4

    Braze: 4 feature updates

    source ↗
  • 1 mo agoΔ 4

    Braze: 4 feature updates

    source ↗
  • 1 mo agoΔ 3

    Braze: 3 feature updates

    source ↗
  • 2 mo agoΔ 3

    Braze: 3 feature updates

    source ↗
  • 2 mo agoΔ 4

    Braze: 4 feature updates

    source ↗

$ buyer_panel_verdict

full panel →

Synthetic buyer panel (CMO + RevOps + IT + Procurement) ranks Braze against the Cross-Channel Decisioning category. Grounded in disclosed facts only.

#312/100

Braze is ranked low due to a severe lack of disclosed information across nearly all criteria, making a proper evaluation impossible and representing a very high buyer risk.

strengths
  • +Disclosed 'copilot' agentic level.
  • +Disclosed 'external_processing' data governance model.
weaknesses
  • Extremely low transparency with most fields null or empty.
  • No disclosed channels or integrations.
  • No disclosed compliance certifications.
  • Pricing model and transparency are unknown.

$ sources --all

Every claim above links to its origin. Nothing here is inferred without a citation; missing fields are marked Unknown rather than guessed.

No sources cited yet. Admins can attach citations from the admin panel.