← back to matrix
// under_the_hood

Salesforce Agentforce

Conversational AI

salesforce.com/agentforce
[ ] unclaimed

$ stack_track_scores

methodology →
Transparency
7
0–100. Disclosure breadth + source quality.
Agentic Autonomy
55
0–100. Autonomy × breadth × outcome pricing.
Buyer Risk
RED
Green / amber / red. Procurement signal.
Change Velocity (90d)
48
Detected changes in the last 90 days.
scored today

$ technical_anatomy

Wrapper Status
Sovereign AI

Owns the full model stack and inference infrastructure.

Agent Autonomy
Fully Agentic

Plans and executes multi-step workflows end-to-end.

Data Governance
Zero-Copy Warehouse

Runs inside your warehouse. No data leaves your perimeter.

Deployment
Unknown

Where the inference pipeline runs.

Data Retention
Unknown

How long ingested data persists in vendor systems.

Last Detected Update
today

When we last detected a meaningful infrastructure change.

$ marketing_fit

Use cases
Unknown
Channels
Unknown
Output types
Unknown
Integrations
Unknown

$ commercial

Pricing model
Unknown

How customers are charged.

Pricing transparency
Unknown

Is pricing visible without sales contact?

Time to value
Unknown

How quickly customers see results.

Compliance
Unknown
Notable customers
Unknown
Customer logo count
Unknown

Public customer logos counted on vendor site.

$ company

Founded
Unknown

Year of incorporation.

Team size
Unknown

Headcount band.

Funding stage
Unknown

Latest disclosed round.

Headquarters
Unknown

Primary office location.

$ changelog --tail

  1. pricingtoday
    6dbd91babffa61c2a0047cef
    src: Pricing Pageview source ↗
  2. security1 day ago
    6adf9562ae1acb9e17d9ff4d
    src: Security Pageview source ↗
  3. vendor_site1 day ago
    9a5af214ae2f7f4d5f4b2c0b
    src: Vendor Siteview source ↗
  4. release_notes1 day ago
    899846c82fb4c3315fbae2ad
    src: Release Notesview source ↗
  5. release_notes1 day ago
    80d8d71e79bd899846c82fb4
    src: Release Notesview source ↗
  6. pricing1 day ago
    d9fd2e260f646dbd91babffa
    src: Pricing Pageview source ↗
  7. vendor_site2 days ago
    ad3014f80bf79a5af214ae2f
    src: Vendor Siteview source ↗
  8. pricing2 days ago
    417d85be7d2fd9fd2e260f64
    src: Pricing Pageview source ↗
  9. pricing3 days ago
    387bf84a54ab417d85be7d2f
    src: Pricing Pageview source ↗
  10. security4 days ago
    1d2da73af6916adf9562ae1a
    src: Security Pageview source ↗
  11. vendor_site4 days ago
    2f1da73ccf4fad3014f80bf7
    src: Vendor Siteview source ↗
  12. pricing4 days ago
    67f6c47896df387bf84a54ab
    src: Pricing Pageview source ↗
  13. pricing5 days ago
    417d85be7d2f67f6c47896df
    src: Pricing Pageview source ↗
  14. vendor_site7 days ago
    9e5d3013b0592f1da73ccf4f
    src: Vendor Siteview source ↗
  15. security8 days ago
    6adf9562ae1a1d2da73af691
    src: Security Pageview source ↗
  16. security8 days ago
    1d2da73af6916adf9562ae1a
    src: Security Pageview source ↗
  17. privacy_policy8 days ago
    4160ce2a31d7399f651b88db
    src: Privacy Policyview source ↗
  18. release_notes8 days ago
    c3315fbae2ad80d8d71e79bd
    src: Release Notesview source ↗
  19. pricing9 days ago
    425741d7ea21417d85be7d2f
    src: Pricing Pageview source ↗
  20. security10 days ago
    6adf9562ae1a1d2da73af691
    src: Security Pageview source ↗
  21. vendor_site10 days ago
    2f1da73ccf4f9e5d3013b059
    src: Vendor Siteview source ↗
  22. privacy_policy10 days ago
    3df5ffdc64664160ce2a31d7
    src: Privacy Policyview source ↗
  23. privacy_policy10 days ago
    399f651b88db3df5ffdc6466
    src: Privacy Policyview source ↗
  24. release_notes10 days ago
    80d8d71e79bdc3315fbae2ad
    src: Release Notesview source ↗
  25. release_notes10 days ago
    c3315fbae2ad80d8d71e79bd
    src: Release Notesview source ↗
  26. pricing11 days ago
    417d85be7d2f425741d7ea21
    src: Pricing Pageview source ↗
  27. pricing11 days ago
    417d85be7d2f425741d7ea21
    src: Pricing Pageview source ↗
  28. security13 days ago
    cb9e17d9ff4d6adf9562ae1a
    src: Security Pageview source ↗
  29. security13 days ago
    6adf9562ae1acb9e17d9ff4d
    src: Security Pageview source ↗
  30. vendor_site13 days ago
    9e5d3013b0592f1da73ccf4f
    src: Vendor Siteview source ↗
  31. release_notes13 days ago
    80d8d71e79bdc3315fbae2ad
    src: Release Notesview source ↗
  32. pricing15 days ago
    67f6c47896df417d85be7d2f
    src: Pricing Pageview source ↗
  33. security16 days ago
    4b8edc4dbd726adf9562ae1a
    src: Security Pageview source ↗
  34. security16 days ago
    1d2da73af6914b8edc4dbd72
    src: Security Pageview source ↗
  35. vendor_site16 days ago
    2f1da73ccf4f9e5d3013b059
    src: Vendor Siteview source ↗
  36. privacy_policy16 days ago
    3df5ffdc6466399f651b88db
    src: Privacy Policyview source ↗
  37. pricing16 days ago
    d9fd2e260f6467f6c47896df
    src: Pricing Pageview source ↗
  38. pricing17 days ago
    417d85be7d2fd9fd2e260f64
    src: Pricing Pageview source ↗
  39. security18 days ago
    6adf9562ae1a1d2da73af691
    src: Security Pageview source ↗
  40. security18 days ago
    f32972e374396adf9562ae1a
    src: Security Pageview source ↗
  41. privacy_policy18 days ago
    4160ce2a31d73df5ffdc6466
    src: Privacy Policyview source ↗
  42. privacy_policy18 days ago
    e26253bf20964160ce2a31d7
    src: Privacy Policyview source ↗
  43. release_notes18 days ago
    bcf77e278b5a80d8d71e79bd
    src: Release Notesview source ↗
  44. pricing19 days ago
    c61a41d004c4417d85be7d2f
    src: Pricing Pageview source ↗
  45. pricing20 days ago
    417d85be7d2fc61a41d004c4
    src: Pricing Pageview source ↗
  46. security21 days ago
    cb9e17d9ff4df32972e37439
    src: Security Pageview source ↗
  47. release_notes21 days ago
    c3315fbae2adbcf77e278b5a
    src: Release Notesview source ↗
  48. privacy_policy21 days ago
    399f651b88dbe26253bf2096
    src: Privacy Policyview source ↗
  49. pricing23 days ago
    d5af9f470fe1417d85be7d2f
    src: Pricing Pageview source ↗
  50. security24 days ago
    1d2da73af691cb9e17d9ff4d
    src: Security Pageview source ↗
  51. release_notes24 days ago
    795ec27e1532c3315fbae2ad
    src: Release Notesview source ↗
  52. release_notes24 days ago
    80d8d71e79bd795ec27e1532
    src: Release Notesview source ↗
  53. pricing24 days ago
    417d85be7d2fd5af9f470fe1
    src: Pricing Pageview source ↗
  54. vendor_site25 days ago
    502d22e142842f1da73ccf4f
    src: Vendor Siteview source ↗
  55. vendor_site26 days ago
    2f1da73ccf4f502d22e14284
    src: Vendor Siteview source ↗
  56. security27 days ago
    6adf9562ae1a1d2da73af691
    src: Security Pageview source ↗
  57. vendor_site27 days ago
    8a59f5823e032f1da73ccf4f
    src: Vendor Siteview source ↗
  58. privacy_policy27 days ago
    3df5ffdc6466399f651b88db
    src: Privacy Policyview source ↗
  59. privacy_policy27 days ago
    399f651b88db3df5ffdc6466
    src: Privacy Policyview source ↗
  60. release_notes27 days ago
    c3315fbae2ad80d8d71e79bd
    src: Release Notesview source ↗
  61. pricing28 days ago
    417d85be7d2fSalesforce Agentforce: 7 feature updates
    src: Pricing Pageview source ↗
  62. vendor_site28 days ago
    f597091fb1548a59f5823e03
    src: Vendor Siteview source ↗
  63. vendor_site29 days ago
    28a43131f953f597091fb154
    src: Vendor Siteview source ↗
  64. pricing29 days ago
    79c18b757d1b417d85be7d2f
    src: Pricing Pageview source ↗
  65. security1 mo ago
    732e4d89e3586adf9562ae1a
    src: Security Pageview source ↗
  66. vendor_site1 mo ago
    8a59f5823e0328a43131f953
    src: Vendor Siteview source ↗
  67. privacy_policy1 mo ago
    1b354d581d6c399f651b88db
    src: Privacy Policyview source ↗
  68. pricing1 mo ago
    f163d7dad77379c18b757d1b
    src: Pricing Pageview source ↗
  69. pricing1 mo ago
    43175d5ca184f163d7dad773
    src: Pricing Pageview source ↗
  70. security1 mo ago
    1461758ee038732e4d89e358
    src: Security Pageview source ↗
  71. release_notes1 mo ago
    3d7cdfb1c364c3315fbae2ad
    src: Release Notesview source ↗
  72. privacy_policy1 mo ago
    87d93e0414691b354d581d6c
    src: Privacy Policyview source ↗
  73. vendor_site1 mo ago
    b4c98936ed268a59f5823e03
    src: Vendor Siteview source ↗
  74. pricing1 mo ago
    193b48e3f5a243175d5ca184
    src: Pricing Pageview source ↗
  75. vendor_site1 mo ago
    bffae1ce9ee9b4c98936ed26
    src: Vendor Siteview source ↗
  76. pricing1 mo ago
    037e28602797193b48e3f5a2
    src: Pricing Pageview source ↗
  77. pricing1 mo ago
    193b48e3f5a2037e28602797
    src: Pricing Pageview source ↗
  78. vendor_site1 mo ago
    8329248625e4bffae1ce9ee9
    src: Vendor Siteview source ↗
  79. privacy_policy1 mo ago
    9b852a175f5c87d93e041469
    src: Privacy Policyview source ↗
  80. pricing1 mo ago
    9fb3c16cdcaa193b48e3f5a2
    src: Pricing Pageview source ↗
  81. vendor_site1 mo ago
    f6c8b0ca8a188329248625e4
    src: Vendor Siteview source ↗
  82. pricing1 mo ago
    193b48e3f5a29fb3c16cdcaa
    src: Pricing Pageview source ↗
  83. release_notes1 mo ago
    d9630a67cc0c3d7cdfb1c364
    src: Release Notesview source ↗
  84. vendor_site1 mo ago
    bffae1ce9ee9f6c8b0ca8a18
    src: Vendor Siteview source ↗
  85. pricing1 mo ago
    193b48e3f5a2Salesforce Agentforce: 6 price changes: Flex Credits, Conversations, Agentforce add-ons, Agentforce Industries add-ons, Agentforce 1 Editions, Agentforce User License · 7 feature updates
    src: Pricing Pageview source ↗
  86. vendor_site1 mo ago
    32a84b8d8b42bffae1ce9ee9
    src: Vendor Siteview source ↗
  87. release_notes1 mo ago
    3d7cdfb1c364d9630a67cc0c
    src: Release Notesview source ↗
  88. security1 mo ago
    fcdccc4a4f441461758ee038
    src: Security Pageview source ↗
  89. pricing1 mo ago
    39a8a67ee7b4193b48e3f5a2
    src: Pricing Pageview source ↗

$ how_ai_describes_us

all drift →

Weekly capture of how Gemini and Perplexity answer questions about Salesforce Agentforce. Hallucinations are checked against the verified facts above.

  • perplexity/sonar1 day ago[ ] not mentioned

    prompt: Recommend the top AI tools for Conversational AI. List 5 with one-sentence descriptions.

    Here are the top 5 AI tools for Conversational AI, selected for their enterprise capabilities, voice/text versatility, and no-code accessibility: 1. **Microsoft Copilot Studio** builds conversational agents and copilots within the Microsoft ecosystem using no-code and low-code authoring with strong governance controls [1][11]. 2. **Google Cloud Dialogflow** is a natural language understanding platform that facilitates the integration of text and voice-based conversational interfaces across multiple digital channels [1][6]. 3. **Rasa** is the best overall Conversational AI platform for enterprise, offering customizable, code-first agent creation tailored for developers building custom solutions [1][3]. 4. **Retell AI** is the top choice for AI voice agents and call operations, featuring standout call quality and a solid telephony stack for high-volume voice use [2]. 5. **Yellow.ai** is a no-code platform that helps businesses deploy resolution-focused chatbots and virtual assistants for customer engagement across various channels and languages [4][5].

  • perplexity/sonar1 day ago[✓] mentioned · rank 1

    prompt: What does Salesforce Agentforce do? It is an AI tool in the Conversational AI category. Include who it competes with, pricing model, and any notable customers. Be specific and factual.

    Salesforce Agentforce is a **proactive, autonomous AI agent platform** that enables businesses to build, customize, and deploy digital AI agents that answer questions, take actions, and resolve tasks without constant human intervention [1][3][6]. Unlike traditional chatbots or copilots that primarily respond to prompts, Agentforce agents **reason, plan, and execute** multi-step workflows by adapting to human language, accessing real-time data, and initiating new tasks within defined guardrails [3][7][14]. ### Core Capabilities * **Autonomous Action:** Agents can generate tasks for themselves, anticipate next steps, and change course based on user input [7]. * **Reasoning Engine:** Powered by the **Atlas Reasoning Engine**, it handles complex decision-making and mimics human-like logic for intricate business situations [4][13]. * **24/7 Support:** It provides a "limitless digital labor force" that supports employees and customers continuously across multiple channels [1][10]. * **Specific Roles:** Prebuilt and customizable agents exist for key functions, such as **Service Agent** (deflecting routine cases), **Sales Agent** (nurturing leads, scheduling meetings), and **Marketing Agent** [12][17]. ### Competitors Agentforce competes in the **Agentic AI** and **Conversational AI** market against: * **Microsoft:** Specifically its **Copilot** ecosystem (integrated with Microsoft 365 and Dynamics 365), which is the primary rival for enterprise AI automation [9]. * **Google:** **Google Agent** and **Duet AI** within the Google Cloud ecosystem. * **Amazon:** **Amazon Q** and its generative AI agents for business. * **Specialized AI Agents:** Companies like **Cognition (DevPlan)** or **Autodesk** in specific verticals, though Agentforce targets the broader enterprise CRM space. ### Pricing Model Salesforce has shifted Agentforce to a **usage-based or agent-based pricing model** rather than a simple seat license: * **Per-Agent Pricing:** Customers typically pay a monthly fee for each **Agent** (e.g., Service Agent, Sales Agent) deployed, rather than per user seat [1]. * **Agentforce for Service:** Often sold as a distinct add-on to Service Cloud, with pricing tied to the volume of autonomous interactions or the number of agents active [12]. * **Customization Costs:** Building custom agents via the Agentforce Builder may incur additional costs based on compute usage or data cloud integration [6]. * *Note:* Exact dollar figures vary by contract size and region; Salesforce generally encourages direct contact for enterprise pricing. ### Notable Customers While Salesforce often groups customers under broad "industry leaders," specific notable implementations and customers include: * **Salesforce (Internal):** Used internally as **OpsAI Agent** to augment their own DevOps teams, serving as a proof-of-concept for external deployment [4]. * **Major Enterprise Adoption:** The platform is deployed by global leaders in **retail, financial services, and healthcare** (e.g., **Target**, **Hershey**, **Adventist Health** have been cited in Salesforce announcements regarding Service Cloud/Agentforce transformations, though specific "Agentforce" branding emphasis varies by press release) [12]. * **Service Cloud Reimagining:** Many existing **Service Cloud** customers (the former name of the service platform) are transitioning to Agentforce Service, effectively making the entire Salesforce CRM base potential customers [12]. Agentforce is distinct because it is built on the **Salesforce Platform** and **Data Cloud**, ensuring agents are "grounded" in a company's secure, real-time data rather than relying solely on generic LLM knowledge [6][9].

  • lovable_ai/google/gemini-3-flash-preview1 day ago[✓] mentioned

    prompt: What does Salesforce Agentforce do? It is an AI tool in the Conversational AI category. Include who it competes with, pricing model, and any notable customers. Be specific and factual.

    **Salesforce Agentforce** is a suite of autonomous AI agents designed to handle tasks across sales, service, marketing, and commerce without constant human intervention. Unlike traditional chatbots, it utilizes a "Reasoning Engine" (Atlas) to analyze data, create plans, and execute tasks within the Salesforce ecosystem. ### Key Functionalities * **Autonomous Action:** It can resolve customer service issues, qualify sales leads, and optimize marketing campaigns by accessing real-time CRM data. * **Low-Code Customization:** Users can build or customize agents using "Agent Builder," leveraging existing flows, Apex code, and prompts. * **Omnichannel Integration:** Operates across voice, WhatsApp, Slack, and websites. * **Data Integration:** Connects directly to **Salesforce Data Cloud** to ground AI responses in accurate, real-hearted company data. ### Main Competitors Agentforce competes with both general enterprise AI platforms and specialized conversational tools: * **Microsoft:** Copilot and Copilot Studio. * **ServiceNow:** Now Assist. * **Zendesk:** Zendesk AI (formerly Ultimate.ai). * **Intercom:** Fin AI agent. * **Oracle:** Oracle B2C Service and OCI AI. ### Pricing Model Agentforce moved Salesforce toward a **consumption-based pricing model**: * **Standard Rate:** Approximately **$2 per conversation**. * **Volume Discounts:** Pricing scales down based on the volume of interactions purchased. * **Existing Credits:** Can be bundled into Salesforce’s "Foundations" or premium seat licenses (UE+ and Business Services). ### Notable Customers Several large enterprises adopted Agentforce during its pilot and launch phases: * **Disney:** For enhancing guest services and streamlining internal processes. * **Wiley:** To handle peak seasonal spikes in student support queries (reporting a 40% increase in resolution rate over their previous bot). * **OpenTable:** To automate tasks for restaurant partners and diners. * **Saks:** Using agents to assist with personal shopping and order tracking.

  • perplexity/sonar15 days ago[ ] not mentioned

    prompt: Recommend the top AI tools for Conversational AI. List 5 with one-sentence descriptions.

    The top AI tools for Conversational AI are **ChatGPT**, **Claude**, **Google Gemini**, **Microsoft Copilot**, and **eesel AI**. 1. **ChatGPT** is the best overall general-purpose chatbot featuring deep research tools and an agent mode for multi-step, sourced work[4][5]. 2. **Claude** excels in writing and coding with its Code and Artifacts tools for working with real code and interactive outputs[4]. 3. **Google Gemini** is the top choice for integrating with Google products, offering seamless Workspace integrations and an app builder[4][5]. 4. **Microsoft Copilot** provides the best integration with Microsoft products, including Copilot Vision to see your screen and act with Microsoft Graph context[4]. 5. **eesel AI** is a powerful platform for teams needing a fast AI assistant without long setup times, offering automated training on past tickets and no-code custom actions[3].

  • perplexity/sonar15 days ago[✓] mentioned · rank 1

    prompt: What does Salesforce Agentforce do? It is an AI tool in the Conversational AI category. Include who it competes with, pricing model, and any notable customers. Be specific and factual.

    Salesforce **Agentforce** is an **autonomous AI agent platform** that enables organizations to design, deploy, and orchestrate intelligent digital workers that proactively perform business tasks without human input, natively integrated across the **Salesforce Customer 360** ecosystem[1][2]. ### Core Capabilities Agentforce allows users to build agents with **visual workflows** (Low Code Agent Builder) and ** Topics ** defined by natural language instructions, rather than rigid dialogue trees, enabling dynamic reasoning and action planning[1][4]. Key features include: - **Agentforce Observability**: Real-time monitoring of agent performance, reasoning traces, and task completion[1]. - **Agentforce Voice**: Secure, enterprise-grade voice interactions with high transcription accuracy[1]. - **Agentforce Studio**: A unified workspace to configure reasoning, actions, and integrations[1]. - **Agentforce Mobile SDK**: Embeds agents into native iOS and Android mobile applications for field teams[1]. - **Prebuilt Agents**: Out-of-the-box agents for **Service**, **Sales**, **Marketing**, and **Commerce** (e.g., Service agents handling troubleshooting, Marketing agents generating campaigns, Commerce agents managing promotions)[2][5]. - **Channel Flexibility**: Agents operate across web/mobile chat, email, SMS, Slack, and WhatsApp, with seamless handoff to human employees[2][5]. - **Guardrails**: Built-in safety features like toxicity detection, off-topic redirection, and prompt injection protection[4]. ### Who It Competes With Agentforce competes in the **Agentic AI** and **Conversational AI** markets with: - **Microsoft Copilot** (integrated with Microsoft Dynamics 365 and Azure AI) - **Google Cloud AI** (including Vertex AI agents and Google Assistant for Business) - **IBM Watsonx** (agent-based automation for enterprise workflows) - **Chatbot platforms** evolving into agent frameworks (e.g., **Ada**, **Intercom**, **Kustomer**) - **Specialized AI agent tools** like **Cognition Labs**, **Adept**, and **LangChain** (for custom agent development) Its unique advantage is deep CRM integration with Salesforce’s Customer 360 data, enabling agents to act directly within employee workflows using complete customer context[2]. ### Pricing Model Agentforce follows a **usage-based pricing model** tied to **agent interactions** and **feature tiers**, with specific details: - **Free Access**: Available for **Enterprise Edition and higher** users via **Salesforce Foundations**, which includes Agentforce and Data Cloud at no cost [6]. - **Paid Tiers**: For non-Foundations users, pricing is structured around **number of agent interactions**, **advanced features** (e.g., Voice, Mobile SDK), and **department-specific bundles** (Service, Sales, etc.). Exact pricing varies by contract but is typically billed as an add-on to Salesforce subscriptions [1][2]. ### Notable Customers While Salesforce does not publicly disclose all Agentforce customers (as many are early pilots), notable implementations include: - **Siemens**: Using Service agents for automated troubleshooting and appointment scheduling (demoed in Salesforce’s official video)[4]. - **Major retailers** in the **Commerce** use case for personalized promotions and website management[2][5]. - **Global enterprises** leveraging **SDR agents** for lead qualification and meeting booking[5]. - **Salesforce Foundations partners** (e.g., non-profits and mid-sized businesses on Enterprise Edition) deploying agents at no cost [6]. Customer success is often highlighted through **deflected support cases**, **reduced agent workload**, and **24/7 autonomous support** [4][5]. Salesforce positions Agentforce as more flexible than traditional chatbots, delivering **safe, contextual automation** that scales with business needs [4].

  • lovable_ai/google/gemini-3-flash-preview15 days ago[✓] mentioned

    prompt: What does Salesforce Agentforce do? It is an AI tool in the Conversational AI category. Include who it competes with, pricing model, and any notable customers. Be specific and factual.

    **Agentforce** is Salesforce’s platform for building and deploying autonomous AI agents that can perform tasks, reason through complex workflows, and make decisions without constant human intervention. ### **Core Functionality** Unlike traditional chatbots that rely on predefined scripts, Agentforce uses a "Reasoning Engine" (Atlas) to find and execute tasks across the Salesforce ecosystem. * **Autonomous Action:** It can trigger workflows, update CRM records, and integrate with external APIs. * **Data Integration:** It utilizes **Salesforce Data Cloud** to access real-time customer data, ensuring responses are grounded in company-specific context. * **No-Code Tools:** Users build agents using "Agent Builder," which leverages existing Salesforce Flows, Apex code, and prompts. * **Multi-Channel Deployment:** Agents can be deployed across websites, Slack, WhatsApp, and Apple Messages for Business. ### **Key Competitors** Agentforce competes primarily with enterprise platforms offering autonomous agentic frameworks: * **Microsoft:** Copilot Studio and Dynamics 365 AI agents. * **ServiceNow:** Now Assist and their partnership with NVIDIA for custom agentic AI. * **Zendesk:** AI agents focused specifically on customer service automation. * **Intercom:** Fin AI agent. * **Specialized Startups:** Sierra (customer service) and CrewAI (agent orchestration). ### **Pricing Model** Salesforce moved away from traditional seat-based pricing for Agentforce, adopting a **consumption-based model**: * **Standard Rate:** Historically cited at approximately **$2 per conversation**. * **Structure:** Prices vary based on volume and the specific clouds (Service, Sales, etc.) being utilized. It typically requires an underlying Salesforce subscription (Enterprise, Unlimited, or Einstein 1 editions). ### **Notable Customers** Several large enterprises have adopted Agentforce to automate customer support and sales operations: * **OpenTable:** Uses it to handle member support inquiries. * **Saks:** Employs agents to assist with order tracking and stylist recommendations. * **Wiley:** Automates routine student support and account access issues. * **Bitty & Beau’s Coffee:** Uses it to scale personalized customer engagement.

$ pricing_receipts

all receipts →

Weekly snapshot diff of Salesforce Agentforce's pricing page. Tiers extracted with AI, compared against the prior week.

current tiers · captured 28 days ago

Salesforce Foundations
$0
Flex Credits
$500 USD/Per 100k Credits
Conversations
$2 USD/Per conversation
Agentforce add-ons
$125 user / month
Agentforce Industries add-ons
$150 user / month
Agentforce 1 Editions
from $550 user / month
Agentforce User License
$5 USD/User/Month

change history

  • 28 days agoΔ 7

    Salesforce Agentforce: 7 feature updates

    source ↗
  • 1 mo agoΔ 7

    Salesforce Agentforce: 6 price changes: Flex Credits, Conversations, Agentforce add-ons, Agentforce Industries add-ons, Agentforce 1 Editions, Agentforce User License · 7 feature updates

    [Flex Credits] $500$500 USD/Per 100k Credits

    [Conversations] $2$2 USD/Per conversation

    source ↗

$ buyer_panel_verdict

full panel →

Synthetic buyer panel (CMO + RevOps + IT + Procurement) ranks Salesforce Agentforce against the Conversational AI category. Grounded in disclosed facts only.

#128/100

Despite widespread information gaps that plague the entire category, its 'zero-copy' data architecture is a significant differentiator for data-sensitive buyers, giving it a clear edge.

strengths
  • +Strong data governance with 'zero_copy_warehouse' architecture.
  • +High degree of agentic autonomy ('fully_agentic').
  • +'Sovereign_ai' status suggests potential for deeper business integration.
weaknesses
  • No information provided on pricing model or terms.
  • Zero disclosed integration capabilities.
  • Absence of compliance certifications.
  • Data retention policy is unknown.

$ sources --all

Every claim above links to its origin. Nothing here is inferred without a citation; missing fields are marked Unknown rather than guessed.

No sources cited yet. Admins can attach citations from the admin panel.