← back to matrix
// under_the_hood

Salesforce Agentforce

Conversational AI

↗ salesforce.com/agentforce
[ ] unclaimed

$ stack_track_scores

methodology →
Transparency
7
0–100. Disclosure breadth + source quality.
Agentic Autonomy
55
0–100. Autonomy × breadth × outcome pricing.
Buyer Risk
UNRATED
1/5 inputs disclosed
Change Velocity (90d)
21
Detected changes in the last 90 days.
scored today

$ buyer_risk_breakdown

UNRATED

Unrated — insufficient public disclosure.

Not enough public disclosure to rate yet — 4 of 5 procurement inputs are still unknown. This is a data gap, not a negative signal.

  • Compliance certifications

    No SOC 2, ISO 27001, HIPAA, or GDPR posture disclosed in our sources.

    to improve → Vendor publishes a trust/security page listing at least one certification.

  • Funding stage

    Funding stage not yet captured (may be a division of a larger public company).

    to improve → Mark parent company or public/profitable status.

  • Company age

    Founding year not yet captured.

    to improve → Add founding year to vendor profile.

  • Team size

    Team size band not yet captured.

    to improve → Add team size band (LinkedIn / vendor disclosure).

  • Data governance posture

    Zero-copy warehouse: data never leaves customer perimeter.

Note — well-known brands often appear unrated because procurement-relevant fields (compliance certs, funding stage, team size band) haven't been captured yet. If you're on the Salesforce Agentforce team, claim this profile to fill in the gaps.

$ technical_anatomy

Wrapper Status
Sovereign AI

Owns the full model stack and inference infrastructure.

Agent Autonomy
Fully Agentic

Plans and executes multi-step workflows end-to-end.

Data Governance
Zero-Copy Warehouse

Runs inside your warehouse. No data leaves your perimeter.

Deployment
Unknown

Where the inference pipeline runs.

Data Retention
Unknown

How long ingested data persists in vendor systems.

Last Detected Update
6 days ago

When we last detected a meaningful infrastructure change.

$ marketing_fit

Use cases
Unknown
Channels
Unknown
Output types
Unknown
Integrations
Unknown

$ commercial

Pricing model
Unknown

How customers are charged.

Pricing transparency
Unknown

Is pricing visible without sales contact?

Time to value
Unknown

How quickly customers see results.

Compliance
Unknown
Notable customers
Unknown
Customer logo count
Unknown

Public customer logos counted on vendor site.

$ company

Founded
Unknown

Year of incorporation.

Team size
Unknown

Headcount band.

Funding stage
Unknown

Latest disclosed round.

Headquarters
Unknown

Primary office location.

$ changelog --tail

  1. vendor_site6 days ago
    6c099a5b250b → d3088981dbf8
    src: Vendor Siteview source ↗
  2. vendor_site7 days ago
    ab519586d397 → 6c099a5b250b
    src: Vendor Siteview source ↗
  3. vendor_site7 days ago
    ab519586d397 → 6c099a5b250b
    src: Vendor Siteview source ↗
  4. vendor_site12 days ago
    4f797adac022 → ab519586d397
    src: Vendor Siteview source ↗
  5. vendor_site16 days ago
    5c6261be4ce3 → 4f797adac022
    src: Vendor Siteview source ↗
  6. vendor_site18 days ago
    cb1fba1698ba → 5c6261be4ce3
    src: Vendor Siteview source ↗
  7. vendor_site20 days ago
    9612e45227a6 → cb1fba1698ba
    src: Vendor Siteview source ↗
  8. vendor_site24 days ago
    01b800e25bd9 → 9612e45227a6
    src: Vendor Siteview source ↗
  9. security1 mo ago
    694e4f15207d → 8e8a9246f999
    src: Security Pageview source ↗
  10. security1 mo ago
    1205e460526b → 694e4f15207d
    src: Security Pageview source ↗
  11. release_notes1 mo ago
    6ecf29241685 → 138eff26b6ed
    src: Release Notesview source ↗
  12. release_notes1 mo ago
    c3315fbae2ad → 6ecf29241685
    src: Release Notesview source ↗
  13. security2 mo ago
    6adf9562ae1a → 1205e460526b
    src: Security Pageview source ↗
  14. security2 mo ago
    1d2da73af691 → 6adf9562ae1a
    src: Security Pageview source ↗
  15. vendor_site2 mo ago
    274d6f140a2f → 01b800e25bd9
    src: Vendor Siteview source ↗
  16. privacy_policy2 mo ago
    399f651b88db → 3df5ffdc6466
    src: Privacy Policyview source ↗
  17. pricing2 mo ago
    7a41b653cfda → 5a9b8f33c2f2
    src: Pricing Pageview source ↗
  18. pricing2 mo ago
    61c2a0047cef → 7a41b653cfda
    src: Pricing Pageview source ↗
  19. vendor_site2 mo ago
    5d423209c0e1 → 274d6f140a2f
    src: Vendor Siteview source ↗
  20. security2 mo ago
    cb9e17d9ff4d → 1d2da73af691
    src: Security Pageview source ↗
  21. vendor_site2 mo ago
    7f4d5f4b2c0b → 5d423209c0e1
    src: Vendor Siteview source ↗
  22. pricing3 mo ago
    6dbd91babffa → 61c2a0047cef
    src: Pricing Pageview source ↗
  23. security3 mo ago
    6adf9562ae1a → cb9e17d9ff4d
    src: Security Pageview source ↗
  24. vendor_site3 mo ago
    9a5af214ae2f → 7f4d5f4b2c0b
    src: Vendor Siteview source ↗
  25. release_notes3 mo ago
    899846c82fb4 → c3315fbae2ad
    src: Release Notesview source ↗
  26. release_notes3 mo ago
    80d8d71e79bd → 899846c82fb4
    src: Release Notesview source ↗
  27. pricing3 mo ago
    d9fd2e260f64 → 6dbd91babffa
    src: Pricing Pageview source ↗
  28. vendor_site3 mo ago
    ad3014f80bf7 → 9a5af214ae2f
    src: Vendor Siteview source ↗
  29. pricing3 mo ago
    417d85be7d2f → d9fd2e260f64
    src: Pricing Pageview source ↗
  30. pricing3 mo ago
    387bf84a54ab → 417d85be7d2f
    src: Pricing Pageview source ↗
  31. security3 mo ago
    1d2da73af691 → 6adf9562ae1a
    src: Security Pageview source ↗
  32. vendor_site3 mo ago
    2f1da73ccf4f → ad3014f80bf7
    src: Vendor Siteview source ↗
  33. pricing3 mo ago
    67f6c47896df → 387bf84a54ab
    src: Pricing Pageview source ↗
  34. pricing3 mo ago
    417d85be7d2f → 67f6c47896df
    src: Pricing Pageview source ↗
  35. vendor_site3 mo ago
    9e5d3013b059 → 2f1da73ccf4f
    src: Vendor Siteview source ↗
  36. security3 mo ago
    6adf9562ae1a → 1d2da73af691
    src: Security Pageview source ↗
  37. security3 mo ago
    1d2da73af691 → 6adf9562ae1a
    src: Security Pageview source ↗
  38. privacy_policy3 mo ago
    4160ce2a31d7 → 399f651b88db
    src: Privacy Policyview source ↗
  39. release_notes3 mo ago
    c3315fbae2ad → 80d8d71e79bd
    src: Release Notesview source ↗
  40. pricing3 mo ago
    425741d7ea21 → 417d85be7d2f
    src: Pricing Pageview source ↗
  41. security3 mo ago
    6adf9562ae1a → 1d2da73af691
    src: Security Pageview source ↗
  42. vendor_site3 mo ago
    2f1da73ccf4f → 9e5d3013b059
    src: Vendor Siteview source ↗
  43. privacy_policy3 mo ago
    3df5ffdc6466 → 4160ce2a31d7
    src: Privacy Policyview source ↗
  44. privacy_policy3 mo ago
    399f651b88db → 3df5ffdc6466
    src: Privacy Policyview source ↗
  45. release_notes3 mo ago
    80d8d71e79bd → c3315fbae2ad
    src: Release Notesview source ↗
  46. release_notes3 mo ago
    c3315fbae2ad → 80d8d71e79bd
    src: Release Notesview source ↗
  47. pricing3 mo ago
    417d85be7d2f → 425741d7ea21
    src: Pricing Pageview source ↗
  48. pricing3 mo ago
    417d85be7d2f → 425741d7ea21
    src: Pricing Pageview source ↗
  49. security3 mo ago
    cb9e17d9ff4d → 6adf9562ae1a
    src: Security Pageview source ↗
  50. security3 mo ago
    6adf9562ae1a → cb9e17d9ff4d
    src: Security Pageview source ↗
  51. vendor_site3 mo ago
    9e5d3013b059 → 2f1da73ccf4f
    src: Vendor Siteview source ↗
  52. release_notes3 mo ago
    80d8d71e79bd → c3315fbae2ad
    src: Release Notesview source ↗
  53. pricing3 mo ago
    67f6c47896df → 417d85be7d2f
    src: Pricing Pageview source ↗
  54. security3 mo ago
    4b8edc4dbd72 → 6adf9562ae1a
    src: Security Pageview source ↗
  55. security3 mo ago
    1d2da73af691 → 4b8edc4dbd72
    src: Security Pageview source ↗
  56. vendor_site3 mo ago
    2f1da73ccf4f → 9e5d3013b059
    src: Vendor Siteview source ↗
  57. privacy_policy3 mo ago
    3df5ffdc6466 → 399f651b88db
    src: Privacy Policyview source ↗
  58. pricing3 mo ago
    d9fd2e260f64 → 67f6c47896df
    src: Pricing Pageview source ↗
  59. pricing3 mo ago
    417d85be7d2f → d9fd2e260f64
    src: Pricing Pageview source ↗
  60. security3 mo ago
    6adf9562ae1a → 1d2da73af691
    src: Security Pageview source ↗
  61. security3 mo ago
    f32972e37439 → 6adf9562ae1a
    src: Security Pageview source ↗
  62. privacy_policy3 mo ago
    4160ce2a31d7 → 3df5ffdc6466
    src: Privacy Policyview source ↗
  63. privacy_policy3 mo ago
    e26253bf2096 → 4160ce2a31d7
    src: Privacy Policyview source ↗
  64. release_notes3 mo ago
    bcf77e278b5a → 80d8d71e79bd
    src: Release Notesview source ↗
  65. pricing3 mo ago
    c61a41d004c4 → 417d85be7d2f
    src: Pricing Pageview source ↗
  66. pricing3 mo ago
    417d85be7d2f → c61a41d004c4
    src: Pricing Pageview source ↗
  67. security3 mo ago
    cb9e17d9ff4d → f32972e37439
    src: Security Pageview source ↗
  68. release_notes3 mo ago
    c3315fbae2ad → bcf77e278b5a
    src: Release Notesview source ↗
  69. privacy_policy3 mo ago
    399f651b88db → e26253bf2096
    src: Privacy Policyview source ↗
  70. pricing3 mo ago
    d5af9f470fe1 → 417d85be7d2f
    src: Pricing Pageview source ↗
  71. security3 mo ago
    1d2da73af691 → cb9e17d9ff4d
    src: Security Pageview source ↗
  72. release_notes3 mo ago
    795ec27e1532 → c3315fbae2ad
    src: Release Notesview source ↗
  73. release_notes3 mo ago
    80d8d71e79bd → 795ec27e1532
    src: Release Notesview source ↗
  74. pricing3 mo ago
    417d85be7d2f → d5af9f470fe1
    src: Pricing Pageview source ↗
  75. vendor_site3 mo ago
    502d22e14284 → 2f1da73ccf4f
    src: Vendor Siteview source ↗
  76. vendor_site3 mo ago
    2f1da73ccf4f → 502d22e14284
    src: Vendor Siteview source ↗
  77. security3 mo ago
    6adf9562ae1a → 1d2da73af691
    src: Security Pageview source ↗
  78. vendor_site3 mo ago
    8a59f5823e03 → 2f1da73ccf4f
    src: Vendor Siteview source ↗
  79. privacy_policy3 mo ago
    3df5ffdc6466 → 399f651b88db
    src: Privacy Policyview source ↗
  80. privacy_policy3 mo ago
    399f651b88db → 3df5ffdc6466
    src: Privacy Policyview source ↗
  81. release_notes3 mo ago
    c3315fbae2ad → 80d8d71e79bd
    src: Release Notesview source ↗
  82. pricing3 mo ago
    417d85be7d2f → Salesforce Agentforce: 7 feature updates
    src: Pricing Pageview source ↗
  83. vendor_site3 mo ago
    f597091fb154 → 8a59f5823e03
    src: Vendor Siteview source ↗
  84. vendor_site3 mo ago
    28a43131f953 → f597091fb154
    src: Vendor Siteview source ↗
  85. pricing3 mo ago
    79c18b757d1b → 417d85be7d2f
    src: Pricing Pageview source ↗
  86. security4 mo ago
    732e4d89e358 → 6adf9562ae1a
    src: Security Pageview source ↗
  87. vendor_site4 mo ago
    8a59f5823e03 → 28a43131f953
    src: Vendor Siteview source ↗
  88. privacy_policy4 mo ago
    1b354d581d6c → 399f651b88db
    src: Privacy Policyview source ↗
  89. pricing4 mo ago
    f163d7dad773 → 79c18b757d1b
    src: Pricing Pageview source ↗
  90. pricing4 mo ago
    43175d5ca184 → f163d7dad773
    src: Pricing Pageview source ↗
  91. security4 mo ago
    1461758ee038 → 732e4d89e358
    src: Security Pageview source ↗
  92. release_notes4 mo ago
    3d7cdfb1c364 → c3315fbae2ad
    src: Release Notesview source ↗
  93. privacy_policy4 mo ago
    87d93e041469 → 1b354d581d6c
    src: Privacy Policyview source ↗
  94. vendor_site4 mo ago
    b4c98936ed26 → 8a59f5823e03
    src: Vendor Siteview source ↗
  95. pricing4 mo ago
    193b48e3f5a2 → 43175d5ca184
    src: Pricing Pageview source ↗
  96. vendor_site4 mo ago
    bffae1ce9ee9 → b4c98936ed26
    src: Vendor Siteview source ↗
  97. pricing4 mo ago
    037e28602797 → 193b48e3f5a2
    src: Pricing Pageview source ↗
  98. pricing4 mo ago
    193b48e3f5a2 → 037e28602797
    src: Pricing Pageview source ↗
  99. vendor_site4 mo ago
    8329248625e4 → bffae1ce9ee9
    src: Vendor Siteview source ↗
  100. privacy_policy4 mo ago
    9b852a175f5c → 87d93e041469
    src: Privacy Policyview source ↗
  101. pricing4 mo ago
    9fb3c16cdcaa → 193b48e3f5a2
    src: Pricing Pageview source ↗
  102. vendor_site4 mo ago
    f6c8b0ca8a18 → 8329248625e4
    src: Vendor Siteview source ↗
  103. pricing4 mo ago
    193b48e3f5a2 → 9fb3c16cdcaa
    src: Pricing Pageview source ↗
  104. release_notes4 mo ago
    d9630a67cc0c → 3d7cdfb1c364
    src: Release Notesview source ↗
  105. vendor_site4 mo ago
    bffae1ce9ee9 → f6c8b0ca8a18
    src: Vendor Siteview source ↗
  106. pricing4 mo ago
    193b48e3f5a2 → Salesforce Agentforce: 6 price changes: Flex Credits, Conversations, Agentforce add-ons, Agentforce Industries add-ons, Agentforce 1 Editions, Agentforce User License · 7 feature updates
    src: Pricing Pageview source ↗
  107. vendor_site4 mo ago
    32a84b8d8b42 → bffae1ce9ee9
    src: Vendor Siteview source ↗
  108. release_notes4 mo ago
    3d7cdfb1c364 → d9630a67cc0c
    src: Release Notesview source ↗
  109. security4 mo ago
    fcdccc4a4f44 → 1461758ee038
    src: Security Pageview source ↗
  110. pricing4 mo ago
    39a8a67ee7b4 → 193b48e3f5a2
    src: Pricing Pageview source ↗

$ how_ai_describes_us

all drift →

Weekly capture of how Gemini and Perplexity answer questions about Salesforce Agentforce. Hallucinations are checked against the verified facts above.

  • perplexity/sonar7 days ago[ ] not mentioned

    prompt: Recommend the top AI tools for Conversational AI. List 5 with one-sentence descriptions.

    1. **Google Dialogflow CX** — An enterprise platform for building text- and voice-based agents across web, mobile, and phone channels.[1] 2. **Microsoft Copilot Studio** — A low-code tool for creating custom conversational agents that integrate with Microsoft 365 and business workflows. 3. **IBM watsonx Assistant** — An enterprise-focused assistant platform emphasizing security, governance, and deployment for regulated industries.[7] 4. **Kore.ai** — A model-agnostic platform supporting cloud, private-cloud, and on-premises deployments.[9] 5. **Yellow.ai** — An omnichannel customer-service platform designed for high-volume automated conversations, including financial-services use cases.[3][6]

  • perplexity/sonar7 days ago[✓] mentioned

    prompt: What does Salesforce Agentforce do? It is an AI tool in the Conversational AI category. Include who it competes with, pricing model, and any notable customers. Be specific and factual.

    Salesforce **Agentforce** is a CRM-native conversational-AI and agent platform. It lets organizations deploy autonomous AI agents that understand natural-language requests, use Salesforce CRM and other trusted business data, and take actions—such as answering questions, resolving cases, updating records, managing orders, scheduling appointments, qualifying leads, and escalating issues to employees.[4][5][8] - **Primary uses:** customer service, sales, employee productivity, and operational workflows. Agents can operate across web, phone, mobile apps, and Slack, with human handoffs when needed.[5][10] - **How it differs from a traditional chatbot:** Agentforce agents can reason over business context and execute configured actions or workflows, rather than only return scripted answers.[8][10] - **Competitors:** Microsoft Copilot Studio, ServiceNow AI Agents/Now Assist, Zendesk AI, Intercom Fin, Google Dialogflow and Vertex AI agents, Amazon Connect/Bedrock agents, and specialist agent platforms such as Sierra AI. The closest alternatives vary by use case: CRM, contact-center service, or general enterprise-agent deployment.[1][5] - **Pricing model:** Salesforce offers consumption-based **Flex Credits**, **Conversations/Resolutions**, and some per-user licensing options.[3][5] Flex Credits cost **$500 per 100,000 credits**; a standard Agentforce action consumes 20 credits, equivalent to **$0.10 per action**.[2] The conversation model is listed at **$2 per conversation**.[2][10] Salesforce also offers a free starting option through Salesforce Foundations for eligible customers.[5] - **Notable customers:** Salesforce announced Agentforce customers including **Reddit** and **OpenTable**. Salesforce reported that Reddit used Agentforce for case resolution, deflecting 46% of support cases and reducing average response time from 8.9 minutes to 1.4 minutes.[1] - **Best fit:** companies already using Salesforce that want AI agents grounded in CRM records, business rules, workflows, and Data Cloud information. Its main trade-off is that its strongest functionality and economics are tied to the Salesforce ecosystem.[1][8]

  • lovable_ai/google/gemini-3-flash-preview7 days ago[✓] mentioned

    prompt: What does Salesforce Agentforce do? It is an AI tool in the Conversational AI category. Include who it competes with, pricing model, and any notable customers. Be specific and factual.

    **Agentforce** is Salesforce’s suite of autonomous AI agents designed to handle tasks across sales, service, marketing, and commerce without constant human intervention. ### **Core Functionality** Unlike traditional chatbots that follow rigid scripts, Agentforce uses the **Atlas Reasoning Engine** to analyze data, create plans, and execute tasks autonomously. * **Data Integration:** It connects directly to real-time CRM data via the Salesforce Data Cloud. * **Action Execution:** It can trigger workflows, update records, and interact with external systems (APIs) to resolve customer inquiries or qualify leads. * **Human Handoff:** It seamlessly transfers complex issues to human agents with a full summary of the interaction. ### **Primary Competitors** Agentforce competes with both enterprise AI platforms and specialized customer service automation tools: * **Microsoft:** Dynamics 365 Copilot and Copilot Studio. * **ServiceNow:** Now Assist and their AI agents for workflow automation. * **Zendesk:** AI agents for customer service. * **Intercom:** Fin AI agent. * **Sierra:** The autonomous AI agent platform co-founded by Bret Taylor. ### **Pricing Model** Salesforce utilizes a **consumption-based pricing model** for Agentforce, moving away from per-seat licensing for this specific tool. * **Standard Rate:** Approximately **$2 per conversation** (defined as an interaction regarding a specific topic). * **Volume Discounts:** Enterprise customers can negotiate lower rates based on high-volume usage commitments. ### **Notable Customers** Several large enterprises have adopted Agentforce to automate customer-facing and internal processes: * **OpenTable:** Uses it to handle reservation inquiries and support. * **Saks:** Employs agents to assist with order tracking and styling inquiries. * **Wiley:** Used Agentforce to handle a 40% increase in support volume during "back-to-school" peaks. * **Disney:** Utilizing the platform to streamline various internal and guest-facing workflows.

  • perplexity/sonar21 days ago[ ] not mentioned

    prompt: Recommend the top AI tools for Conversational AI. List 5 with one-sentence descriptions.

    Here are **5 top AI tools for conversational AI** that are widely cited in 2026 reviews and platform roundups: - **Google Dialogflow CX** — A cloud-based conversational AI platform for building complex chat and voice experiences, especially strong for structured enterprise flows and Google Cloud integration.[2][3][11] - **Rasa** — An enterprise-grade, self-hosted conversational AI platform that gives teams full control over data, deployment, and custom conversation logic.[2][13] - **Cognigy** — A platform for building sophisticated voice and chat agents, often chosen by large organizations for complex customer service automation.[2][4] - **Kore.ai** — A low-code enterprise conversational AI platform focused on multichannel virtual agents and workflow automation at scale.[1][7][19] - **Intercom Fin** — An AI customer-support agent designed for handling multi-step customer queries and automating support inside Intercom workflows.[3][4] If you want, I can also narrow these down by **best for startups, enterprises, voice agents, or customer support**.

  • perplexity/sonar21 days ago[✓] mentioned

    prompt: What does Salesforce Agentforce do? It is an AI tool in the Conversational AI category. Include who it competes with, pricing model, and any notable customers. Be specific and factual.

    Salesforce **Agentforce** is a **conversational, autonomous AI agent platform** on the Salesforce Platform that lets organizations build and deploy agents that can answer questions, use CRM/data context, and take actions across business workflows; Salesforce describes it as going beyond chatbots and copilots by using reasoning to make decisions and complete tasks like resolving cases, qualifying leads, and optimizing campaigns.[2][4][6] What it does, in practical terms: - **Understands natural language** and engages users conversationally using LLMs.[1][2] - **Uses Salesforce CRM and enterprise data** to answer questions, summarize records, query records, and draft or revise emails.[1][6] - **Acts autonomously** when triggered by data changes, business rules, automations, or API signals, rather than waiting for a person to prompt it.[4][9][13] - **Supports customer service and sales workflows**, including 24/7 customer support, case deflection, lead qualification, and workflow actions.[4][15] - **Integrates with Salesforce development tools and APIs** for custom builds, testing, deployment, and embedding agents into apps and channels.[3][10][14] Its main competitive set is not explicitly listed by Salesforce in the sources, but the product is positioned in the market against **enterprise conversational AI / agentic AI platforms** and **AI copilots/chatbots** rather than traditional rule-based bots.[4][15] Based on that positioning, its closest competitors are typically other enterprise AI agent and conversational AI vendors, such as **Microsoft Copilot Studio**, **Google Vertex AI / Contact Center AI**, **ServiceNow AI agents**, and **IBM watsonx Assistant**; that comparison is an informed market inference, not a direct Salesforce statement. **Pricing model:** the provided sources do **not** include public pricing details or a published price list for Agentforce.[4][6][13] From Salesforce’s product structure, it appears to be sold as an **enterprise platform product** tied to Salesforce Platform/CRM usage and deployed through Salesforce tooling, but exact commercial terms are not disclosed in these sources.[4][6][14] **Notable customers:** the search results provided do **not** name customer logos or case-study customers for Agentforce in the material above.[4][13][15] So I can’t factually list named customers from these sources alone. If you want, I can turn this into a **competitive comparison table** against Microsoft, Google, ServiceNow, and IBM using only sourced facts.

  • lovable_ai/google/gemini-3-flash-preview21 days ago[✓] mentioned

    prompt: What does Salesforce Agentforce do? It is an AI tool in the Conversational AI category. Include who it competes with, pricing model, and any notable customers. Be specific and factual.

    **Salesforce Agentforce** is a suite of autonomous AI agents designed to execute business tasks across sales, service, marketing, and commerce without constant human intervention. Unlike traditional chatbots, it uses a "Reasoning Engine" to analyze data, create action plans, and execute them within the Salesforce ecosystem. ### Key Functionality * **Autonomous Action:** It can resolve customer cases, qualify sales leads, and optimize marketing campaigns by accessing real-time data via Salesforce Data Cloud. * **Agent Builder:** Allows companies to build, customize, and deploy agents using low-code tools, defining specific "topics" and "actions" the AI can perform. * **Human Handoff:** Automatically transfers complex issues to human agents with a full summary of the AI’s interactions. ### Competitors Agentforce competes primarily with enterprise-grade conversational and autonomous AI platforms: * **Microsoft:** Dynamics 365 Copilot and Copilot Studio. * **ServiceNow:** Now Assist (GenAI features). * **Zendesk:** Zendesk AI (formerly Netomi/Ultimate). * **Specialized Platforms:** Intercom (Fin AI) and Sierra (co-founded by Bret Taylor). ### Pricing Model Salesforce shifted from a seat-based model to a consumption-based model for Agentforce: * **Standard Rate:** Approximately **$2 per conversation.** * **Volume Discounts:** Pricing scales down based on the volume of interactions purchased. * **Requirements:** Requires underlying Salesforce licenses (e.g., Service Cloud or Sales Cloud) and often utilizes Data Cloud credits. ### Notable Customers Early adopters and launch partners include: * **OpenTable:** Uses it to handle diner reservations and loyalty inquiries. * **Saks:** Employs agents to assist with order tracking and styling services. * **Wiley:** Utilizes agents to manage high-volume support requests during peak textbook seasons. * **Disney:** Implementation focuses on enhancing guest experiences and streamlining internal workflows.

$ pricing_receipts

all receipts →

Weekly snapshot diff of Salesforce Agentforce's pricing page. Tiers extracted with AI, compared against the prior week.

current tiers · captured 3 mo ago

Salesforce Foundations
$0
Flex Credits
$500 USD/Per 100k Credits
Conversations
$2 USD/Per conversation
Agentforce add-ons
$125 user / month
Agentforce Industries add-ons
$150 user / month
Agentforce 1 Editions
from $550 user / month
Agentforce User License
$5 USD/User/Month

change history

  • 3 mo agoΔ 7

    Salesforce Agentforce: 7 feature updates

    source ↗
  • 4 mo agoΔ 7

    Salesforce Agentforce: 6 price changes: Flex Credits, Conversations, Agentforce add-ons, Agentforce Industries add-ons, Agentforce 1 Editions, Agentforce User License · 7 feature updates

    [Flex Credits] $500 → $500 USD/Per 100k Credits

    [Conversations] $2 → $2 USD/Per conversation

    source ↗

$ buyer_panel_verdict

full panel →

Synthetic buyer panel (CMO + RevOps + IT + Procurement) ranks Salesforce Agentforce against the Conversational AI category. Grounded in disclosed facts only.

#141/100

Despite widespread lack of disclosure, its superior 'zero_copy_warehouse' data governance model provides a critical advantage for the RevOps and IT personas, making it the top choice in a weak field.

strengths
  • +Superior 'zero_copy_warehouse' data governance model
  • +High degree of 'fully_agentic' autonomy
  • +'Sovereign_ai' status implies advanced capabilities
weaknesses
  • −Zero disclosure on pricing, making it impossible for Procurement to evaluate
  • −Empty compliance list is a major red flag for IT/Security
  • −No listed integrations create significant risk for RevOps
  • −Complete lack of information on vendor maturity, channels, or deployment

$ sources --all

Every claim above links to its origin. Nothing here is inferred without a citation; missing fields are marked Unknown rather than guessed.

No sources cited yet. Admins can attach citations from the admin panel.